Brandon Mercede
Lowell,IN
Summary
Energetic leading and disciplined professional bringing robust background in flooring sales, flooring estimating, field measures, the medical field, public relations, and customer relations. Excelled very fast within the flooring industry and the US Navy. Built a very respected reputation within the workplace and the military community. Trusted by leadership to complete tasks, and complete them on time. Known to be reliable, trustworthy, and a "go getter." Pride-full in work produced and complete tasks at the highest level. Punctual to work. Great social skills when it comes to peers and the community. Created strong relationships with both co-workers and customers. A very quick learner!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate/Project Estimator
Demotte Carpet
01.2023 - Current
- Accurately bid and measure flooring jobs for residential and large scale commerical jobs, valuing over $500,000.00
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Ran day to day functions within the company to maintain a productive and profitable business
Customer Relationship Officer
US Navy
02.2022 - 09.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Educated customers about [Product or Service] options and processed purchases
- Made customers aware of current and new programs and services
- Created activities and engagements to enhance customer experience, knowledge and patronage
- Created customer support strategies to increase customer retention
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Completed opening and closing functions to meet operational needs
- Developed summaries to assess each client's participation level and determine targets for follow-up plans
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Senior Public Affairs Officer
US Navy
02.2022 - 09.2022
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research
- Responded to requests for information from media or designated appropriate spokesperson or information source
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed team communications and information for meetings
- Collaborated with team members to achieve target results
- Exceeded goals through effective task prioritization and great work ethic.
Hospital Corpsman Third Class
US Navy
06.2017 - 09.2022
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data
- Administered medical care for range of conditions and basic health concerns
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training
- Rendered emergency medical treatment and administered immunization programs
- Assisted 530 Marines in returning to full duty, cutting downtime and expenses
- Transported sick and injured and conducted preliminary physical examinations
- Provided leadership, delegation and exceptional medical service in high-pressure situations
- Kept up with continuing education requirements to maintain certification
- Conveyed information about conditions and field treatments given to medical facility staff
- In General Surgery led six Sailors in support to one surgeon in the delivery of care to 31,000 general surgery patients
- Oversight delivered zero operative complications surgeries for 1,695 active duty, Marine recruits, retirees, and family members
- Personally screened, counseled and scheduled 406 patients that surgeries valued at 7.5 million dollars
- Treated and evaluated over 2,000 patients within family practice clinic, conducting 210 EKG's, 500 immunizations, and over 2,000 treatment plans resulting in zero patient safety incidents.
Education
Associate of Science - Health Science
American Public University System
Charles Town, WV12.2024
Skills
Multi-tasking strength
Problem-Solving
Excellent people skills
Reliable and punctual
Goal-Oriented
Exceptional customer service
Listening Skills
Verbal/written communication
Professional Demeanor
Strategic Planning
Accomplishments
- Awarded Navy and Marine Corp commendation medal
- Awarded Navy Good Conduct medal for 5 years of zero negative incidents.
- Commanding officer Letter of Commendation X5
- Meritoriously Promoted to E4
Certification
Advanced Critical Life Support (ACLS)
Basic Life Support (BLS)
Certified forklift operator
Timeline
Sales Associate/Project Estimator
Demotte Carpet
01.2023 - Current
Customer Relationship Officer
US Navy
02.2022 - 09.2022
Senior Public Affairs Officer
US Navy
02.2022 - 09.2022
Hospital Corpsman Third Class
US Navy
06.2017 - 09.2022
Associate of Science - Health Science
American Public University System
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