Brandon Meservey
Highland Village,TX
Summary
Seasoned Apple focused Engineer versed in aiding customers with implementation of current and emerging technologies. Strong relations, soft skills and comfort working with all users, including and up to C-Level executives. Expertise in Apple, Microsoft and cloud-based computing and mobile solutions.
Overview
9
9
years of professional experience
Work History
Apple Engineer (State Farm)
HCL Technologies - Contractor
10.2023 - 04.2024
- Engineer for all things Apple in the State Farm organization.
- Managed a fleet of 5000+ Apple devices
- Focused on long standing projects in the Apple ecosystem and saw them to completion.
- Worked tickets via Service Now in a timely manner.
Apple Engineer (Dallas Cowboys)
Btechnical Group - Contractor
03.2022 - 08.2023
- Engineer for all things Apple in the Cowboys organization.
- Focused on long standing projects in the Apple ecosystem and saw many to completion
- JAMF Cloud migration
- JAMF Protect implementation
- macOS updates managed through scripting
- Built a BYOD program from the ground up utilizing compliance through JAMF and Azure
- Temporary Local Administrator provisioning via scripting.
- Delivered exceptional customer service to every user including the Jones family by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked tickets via Service Now in a timely manner.
Senior Systems Engineer - Endpoints
Santander Consumer USA
08.2018 - 12.2021
- Engineering centered on integration of Macs into the corporate network.
- Rebuilt production JAMF Server and Mac image to be more streamlined and fit within infrastructure.
- Took patching compliance of Macs from ~20% to 99-100% and maintained for 3 years.
- Management of JAMF server and official Santander Mac Image, packages and policies.
- OS, Application Packages, script and policy creation and implementation in accordance with Santander polices.
- Testing and troubleshooting Mac imaging, and deployment issues.
- OS hardening for Windows and Mac. Took hardening scores from 20-70% compliant to 90%+ across entire endpoint environment.
- Improved entire GPO structure for each domain. Streamlined so the group policies were applied more effectively and consistently.
- Management of remote support environment (Bomgar) for entire company. Took the appliances from a broken and end of life state to fully updated and operational within a week and maintained thereafter.
IT Associate
Compass Inc
01.2018 - 07.2018
- JAMF Administrator involved in image creation, package deployment and scripting.
- Google Apps, Office 365, Adobe, Slack and Systems Administrator with full access for user creation and licensing.
- Supported staff and Real Estate Agents with computer, network and printing issues.
- Installed network equipment at various locations with a hardware firewall, managed switches and PoE access points.
- Linked computers to the network and to peripheral equipment, including printers and scanners for new employees and Agents.
- Used diagnostic tools to identify hardware failures and replace components that were not functioning.
- Designed strategic plan for component development practices to support future projects.
- Trained junior members of IT team regarding all processes from on-boarding to more complex network install.
Desktop Support Technician - Mac Support
Sabre Inc.
04.2015 - 03.2017
- Set up and management of two production JAMF servers. One for testing new versions of JAMF and new package/script/policy deployment and the other for live environment imaging and Self Service needs.
- Managed the JAMF environment to keep it current with changing processes and policies. Built packages, wrote scripts and set policies as needed to meet company and employee needs. Also customized branding for cohesion with the Sabre "brand".
- Built the Sabre Mac image from the ground up to ensure as little hands on needed for new and existing employees.
- Tackled many challenges of integrating Macs into a very heavy and restrictive Windows based environment. (Strict Proxy, NTLM Authentication and no Mac servers allowed)
- Standard Break/Fix support for all the Mac users in the company around the world. Software and Hardware vendor relationships to ensure users are able to work with minimal downtime.
- Ensured a phenomenal relationship with all the users so that a communication line was open to any issues that arose.
- Managed ITSM through the Service-Now ticket/task application.
Education
General Studies - Psychology and Computer Science
Kellogg Community College
Battle Creek, MIHigh School Diploma - undefined
Marshall High School
Marshall, MI1998
Skills
- - 10 years experience working with large corporations in an Engineering role
- Heavy Apple focus in engineering to ensure all Apple devices perform as well, if not better than Windows devices
- - Expert in Apple/JAMF management JAMF 400 Certified
- - Expert in Apple Business Manager management
- - Proficient in many Windows and Mac applications, including but not limited to the Office Suite of applications
- - Experience in administrating SaaS applications such as Slack, Okta, Zoom, G Suite and Adobe Creative Cloud
- - CompTIA A Certified
- - Strong group policy skills Streamlining and hardening
- - Heavy focus on employee relations and communication
- - Fast learner
- - Understanding of corporate networks and policies
- - Process Improvement and documentation
Timeline
Apple Engineer (State Farm)
HCL Technologies - Contractor
10.2023 - 04.2024
Apple Engineer (Dallas Cowboys)
Btechnical Group - Contractor
03.2022 - 08.2023
Senior Systems Engineer - Endpoints
Santander Consumer USA
08.2018 - 12.2021
IT Associate
Compass Inc
01.2018 - 07.2018
Desktop Support Technician - Mac Support
Sabre Inc.
04.2015 - 03.2017
High School Diploma - undefined
Marshall High School
General Studies - Psychology and Computer Science
Kellogg Community College
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