William Jason Lawson
Evansville,IN
Summary
Resourceful Desktop Support Technician known for high productivity and efficiently completing tasks. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring smooth IT operations and user satisfaction.
Overview
28
28
years of professional experience
Work History
Desktop Support Technician Tier III
HCL Technologies Contractor/ Owensboro Health Systems
Owensboro , KY
09.2024 - Current
- Work with Citrix and Installation of Epic.
- Utilize Bomgar remote tools.
- Enabling and disabling of Security Protocols.
- Install Windows 10 Enterprise along with IGEL Slim clients using a Linux-based OS.
- Received and resolved ticketed incidents.
- Work closely with all IT support teams, Desktop, Telecom, Networking, and Cyber Security.
- Worked with web tools such as Active Directory, Azure, Lan Sweeper, AWS, and Director.
- Proficient in Microsoft Office Suite.
- Proficient in many Adobe software.
- Provided technical support to users regarding hardware, software and network related issues.
Repair Technician
Pitney Bowes
09.2021 - 09.2023
- Repair Postage Meters and Inserters.
- Certified to work on Canon, Lexmark, HP, and RISO printers.
- Install new postage and folding devices.
- Replace motherboards, SSDs, and analog drives.
- Formatting and reimaging devices.
- Order parts and stock inventory in the car.
- Drive 300-mile radius for work.
- Use a company fleet vehicle.
- Install LAN connection.
Field Service Technician
CompuCom
06.2019 - 08.2021
- Take care of all Lowe's Stores within a 200-mile radius.
- Repair down registers, scanning equipment, and signature captioning devices.
- Install and repair of access points throughout the store.
- Hard drive replacement as needed.
- Install LAN connection
- Work with fiber and media converters.
- Optimizing the performance of hardware and software.
- Preventive maintenance completed daily.
- Drive a fleet vehicle and maintain a clean driving record.
- Work closely with store managers and ASMs.
- Order swap-it items from vendor for weekly repairs.
- Linux and Windows operating systems used.
- Setting up computer workstations, including peripheral devices.
- Providing phone, chat, or in-person support.
- Training computer users.
TSO Interchange Analyst
Vectren Energy / Contractor through Kelly Services
Evansville, IN
08.2018 - 12.2018
- Worked directly with management and transmission operators.
- Communicated directly with other utilities to adjust and verify energy data.
- Used MV-90 software to run daily load reports.
- Handled ABB EMS SX reporting.
- Created multiple Excel spreadsheets and workbooks to calculate and/or manipulate data.
- Completed security training and passed all background verifications, need to work in TSO.
- Focused on making sure energy reported from other utilities matched the data we recorded in our system and reported to MISO.
- Highly organized and very punctual on daily activities and deadlines.
- Created process sheets using PI Process books.
Agency Owner and Business Consultant
W. Jason Lawson and Associates
01.1997 - 01.2018
- 21 years of experience in life and health insurance and HR consulting for professional organizations, managing multiple teams to exceed revenue and profit goals.
- Proven track record of driving multimillion-dollar growth and expansion.
- Specialized in B2B sales to diverse-industry clients and Governmental Entities.
- Strong command of business protocols and experience conducting business with diverse industries, governments, and executives.
- Expert relationship builder, channel developer, negotiator, and sales strategist.
- Human resource and operational consulting to mid-size businesses and large corporations.
- Recruited and trained a staff of 6 District Managers and 40 Field Agents.
- Utilized SWOT analysis to help companies identify strengths, weaknesses, opportunities, and threats in current systems.
- Public speaking and group presenting is one of my greatest strengths.
HR Consultant and Talent Acquisition
Toyota Boshoku
01.2012 - 06.2012
- Implement cost effective sourcing strategies for identifying high quality talent in response to staffing at all levels
- Developed new strategies to retain the employees by providing more favorable work environment
- Build and sustain a network of potential applicants
- Conduct the interview and selection process, partnering with the hiring managers and other interviewers to define interview strategy and frame offer packages
- Took competency test that were only given during interview process and put them online, therefore streamlined and filtered candidacy pool more quickly and efficiently
- Evaluate human relations and work-related problems and meet with supervisors and managers to determine effective remediation techniques, such as job skill training or personal intervention, to resolve human relations issues among personnel
- Scheduled individual technical job-related skill training to improve employee work performance
- Designed and implemented matrixes using Excel to manage different work functions and tracking systems
- Overseen a staff of three exempt and 2 non-exempt employees who directly reported to me, and indirectly oversaw the 468 employees that work in plant production
- Wrote employee handbooks covering issues such as disciplinary procedures, code of conduct, FMLA policy and benefits information
Education
CompTIA
Skills
- Root Cause Analysis
- Data Transfer Best Practices
- Troubleshooting & diagnostics
- Technical Support
- Patch management
- Technical support expertise
- Desktop workstation repair
- System Configuration
- Training and mentoring
- Hardware diagnostics
- Ticketing System Oversight
- Desktop diagnostics
- Device configuration
- Performance Testing
- User assistance
Timeline
Desktop Support Technician Tier III
HCL Technologies Contractor/ Owensboro Health Systems
09.2024 - Current
Repair Technician
Pitney Bowes
09.2021 - 09.2023
Field Service Technician
CompuCom
06.2019 - 08.2021
TSO Interchange Analyst
Vectren Energy / Contractor through Kelly Services
08.2018 - 12.2018
HR Consultant and Talent Acquisition
Toyota Boshoku
01.2012 - 06.2012
Agency Owner and Business Consultant
W. Jason Lawson and Associates
01.1997 - 01.2018
CompTIA
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