Brandon Michael Reilly
Brick,NJ
Summary
Graduated in Computer Science with Cybersecurity knowledge, specializing in data gathering and analysis. Capable of using statistical tools and programming languages to uncover trends and patterns, while collaborating effectively in team environments to elevate organizational performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Associate, Fuel Attendant
Wawa
Brick, NJ
06.2021 - Current
- Provided customer service in a high-volume convenience store.
- Assisted customers with product inquiries and provided accurate information.
- Operated cash register and processed transactions efficiently and accurately.
- Customer Service: Greet and assist customers with inquiries, purchases, and transactions. Provide product knowledge to customers and make recommendations to enhance their experience. Addressed customer complaints and problems, responding professionally and promptly to enhance customer satisfaction. Service customers at the fuel station by offering services of fuel and processing payment transactions. Follow all safety requirements while operating fuel dispensers. Monitor fuel dispensers for any malfunctions and maintain a clean, hazard-free environment. Store Operations: Restocked and faced merchandise to ensure optimal inventory levels and visual standards. Operate cash register: process sales, returns; balance drawers. Maintained cleanliness of store and fuel station throughout shifts.: remove trash, restock merchandise, etc. Safety and Compliance: Comply with all safety policies and procedures with regards to fuel operations and high volumes of customer traffic. Report any safety hazard or maintenance issue to management. Qualifications: Strong communication and interpersonal skills. Ability to multitask in fast-paced environment. Ability to stand for a long period and do physical tasks such as lifting and bending.
Grocery Stocker, Cashier
Stop and Shop
Toms River, New Jersey
03.2020 - 09.2021
- Inventory Management: Maintained appropriate stock levels on shelves, rotated products to maintain freshness, and faced merchandise into exact positioning according to store planogram standards.
- Cash Handling: Managed cash register transactions, including cash, credit, and digital payments, ensuring high accuracy and efficiency.
- Customer Service: Provided friendly, proactive customer service by answering product-related questions and helping customers locate merchandise within the store.
- Assembled promotional displays and maintained neat, orderly, and fully stocked shelves.
- Collaborated with colleagues and management to streamline activities across store areas, enhancing overall customer satisfaction.
Education
Computer Science degree - Minor in Cybersecurity
Ocean County College
Toms River, NJSkills
- Data analysis proficiency
- Statistical analysis knowledge
- Programming: Java, Python: Manipulation of data, analyzing, automation
- Database querying
- Data Visualization: Be able to present data visualizations in Excel
- Customer relationship management
- Customer Safety Awareness: General knowledge of network security principles and incident response strategies
- Analytical problem-solving
- Detail-oriented analysis
- Team collaboration skills
Timeline
Customer Service Associate, Fuel Attendant
Wawa
06.2021 - Current
Grocery Stocker, Cashier
Stop and Shop
03.2020 - 09.2021
Computer Science degree - Minor in Cybersecurity
Ocean County College