Brandon Middleton
Gardena,USA
Summary
Dynamic security professional with extensive experience at Cosm, excelling in surveillance monitoring and conflict resolution. Proven ability to train teams and enhance safety protocols, ensuring a secure environment. Recognized for delivering exceptional customer service while maintaining composure under pressure, contributing to a positive experience for all personnel and visitors. Strengths include quick decision-making, strong communication skills, and an unwavering commitment to maintaining safety and security. Previous roles have resulted in reduced incidents and increased overall security effectiveness.
Overview
9
9
years of professional experience
Work History
Security Guard
Cosm
Inglewood, California
05.2024 - Current
- Monitored premises by surveillance to ensure safety and security for all personnel and visitors.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and emergency situations, following established protocols.
- Provided excellent customer service by assisting guests with inquiries and directions.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Customer Service Representative
Red Label
Glendale, CA
11.2022 - 03.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Processed orders and detailed transaction information to customers.
- Logged details of customer service calls in computer system following correct protocols.
- Met daily customer service quotas with a focus on quality.
Mail Sorter
Metro Air Service
Torrance, CA
09.2022 - 11.2022
- Completed sorting and delivery of mail to multiple locations in a timely manner.
- Supported quality control metrics and programs, driving continuous quality improvements.
- Stacked packages, mail bags and mail totes into floor-level containers.
- Prepared mail for delivery using scanners, handheld printers and packing materials.
Delivery Driver
Shipmates LLC
Hawthorne, CA
10.2020 - 06.2021
- Checked delivery addresses and verified correct package delivery.
- Adhered to delivery schedules and deadlines.
- Utilized relevant map programs and GPS systems to navigate routes.
- Obeyed traffic laws and followed established traffic and transportation procedures.
Cashier Team Lead
Randy's Donuts
Inglewood, CA
07.2019 - 06.2020
- Handled large amounts of money and supported accuracy of financial transactions.
- Delivered quick, professional, and friendly check-out experience to customers.
Service Agent
Enterprise
Inglewood, CA
10.2018 - 05.2019
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Refunded customers and returned items for product issues.
Package Handler
Fashion Nova
Santa Fe Springs, CA
07.2018 - 11.2018
- Followed all safety regulations and procedures when handling packages.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Reorganized warehouse stock according to company standards.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
Cashier
7-Eleven
Commerce, CA
04.2018 - 08.2018
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Built and maintained positive working relationships with coworkers.
- Counted and balanced cash drawer at the beginning and end of each shift.
Security Guard
CSC
Los Angeles, CA
02.2018 - 06.2018
- Interacted with visitors and employees in a professional manner.
- Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations.
- Enforced parking regulations by monitoring traffic on premises and reporting unauthorized vehicles.
Warehouse Associate
AMR
Bellflower, CA
11.2017 - 02.2018
- Received shipments, checked for accuracy, and sorted items for storage.
- Assisted in performing regular inventory counts to ensure stock accuracy.
- Packaged and labeled products for shipping to customers promptly.
Sales Associate
Michaels
Inglewood, CA
01.2017 - 12.2017
- Enforced regulations and directives for site pertaining to personnel, visitors and premises.
- Used scanners to document pertinent carton level information.
- Monitored company shipments and resolved discrepancies with suppliers and clients.
- Input product information and quantities into warehouse databases.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
Education
High School Diploma -
Lawndale High
Lawndale, CA06.2016
Skills
- Computer Proficiency
- Surveillance monitoring
- Security protocol training
- Conflict resolution
- Incident reporting
- Team leadership
- Customer Service
- Calm and Professional Under Pressure
References
References available upon request
Timeline
Security Guard
Cosm
05.2024 - Current
Customer Service Representative
Red Label
11.2022 - 03.2023
Mail Sorter
Metro Air Service
09.2022 - 11.2022
Delivery Driver
Shipmates LLC
10.2020 - 06.2021
Cashier Team Lead
Randy's Donuts
07.2019 - 06.2020
Service Agent
Enterprise
10.2018 - 05.2019
Package Handler
Fashion Nova
07.2018 - 11.2018
Cashier
7-Eleven
04.2018 - 08.2018
Security Guard
CSC
02.2018 - 06.2018
Warehouse Associate
AMR
11.2017 - 02.2018
Sales Associate
Michaels
01.2017 - 12.2017
High School Diploma -
Lawndale High