Brandon Miller
Fort Worth,TX
Summary
Creatively-driven professional with a proven track record in finance, risk management, and cross-functional collaboration, seeking a dynamic role where I can leverage my skills to drive operational excellence in a creative environment. With a fervent passion for media, anime, and the vibrant entertainment industry, I aim to provide comprehensive administrative support, assist in project-based initiatives, and ensure seamless coordination between teams.
Overview
9
9
years of professional experience
Work History
Financial Representative
Fidelity Investments
10.2022 - Current
- Manage 50-60 calls per day reconciling financial accounts and identifying discrepancies, achieving a quality score of 96%
- Consult clients with transactional requests related to money movement, transaction status, and transfer of accounts
- Develop strong relationships with clients through transparent communication and rapport-building
- Compile and organize accurate records of all client interactions, ensuring seamless continuity of service across multiple touchpoints
Trust & Safety: Team Lead
Enjoy Technology, Inc.
09.2017 - 09.2022
- Onboarded, trained, and managed specialized remote team to analyze orders for indicators of risk and/or behavior indicative of fraud, achieving a 68% decrease in overall fraud rate in North American markets
- Implemented QA program to drive exceptional team performance; Achieved 97% team average.
- Applied data analysis to prioritize and determine different levels of risk; Created and implemented appropriate protocols.
- Investigated potential or confirmed bad actors, escalated content and provided recommendations to key partners.
Operations Representative
C.H. Robinson
05.2016 - 08.2017
- Verified shipment updates to ensure accuracy, identified potential hazardous freights, and proactively addressed any issues with shipments in transit
- Ensured all freight classifications and commodities met the National Motor Freight Traffic Association (NMFTA) regulations.
Contract: Media Operations
Covalent Media Systems
09.2015 - 03.2016
- Served as technical writer to develop comprehensive training documentation for risk assessment software
- Transcoded media from The Walt Disney Company's archive library for use in asset management systems
- Conducted anti-piracy software regression testing
- Managed permissions for multiple studio's content access
- Performed user experience research to drive software enhancements, resulting in an increase in user satisfaction.
Risk Management Intern
Southern Methodist University (SMU)
10.2014 - 05.2015
- Improved critical Emergency Operations Plans at SMU: Warning, Notification, Command, and Public Information by applying new Emergency Support Function formatting to be compliant with State and FEMA guidelines
- Created Event Action Plans (EAPs) to guide Emergency Operations Center staff and responders appropriately for all major on-campus events/gatherings and severe weather conditions
- Assisted in the Emergency Operations Center activation to combat campus COVID-19 outbreak (public health emergency).
Education
Bachelor of Science - Emergency Administration & Planning
University of North Texas
Denton, TXSkills
- Software: JIRA, Zendesk, SQL, Slack
- Data Analytics
- Copywriting
- Office Suites: Google, Microsoft
- Team Leadership
- Process Implementation/Improvement
- Cross-Functional Communication
- Customer Service
Timeline
Financial Representative
Fidelity Investments
10.2022 - Current
Trust & Safety: Team Lead
Enjoy Technology, Inc.
09.2017 - 09.2022
Operations Representative
C.H. Robinson
05.2016 - 08.2017
Contract: Media Operations
Covalent Media Systems
09.2015 - 03.2016
Risk Management Intern
Southern Methodist University (SMU)
10.2014 - 05.2015
Bachelor of Science - Emergency Administration & Planning
University of North Texas
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