Brandon Miller
Dunlap,TN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Highly effective and driven leader with 15 years of senior leadership. Skilled in leadership, communication, and operations. Track record of decreasing cost while increasing efficiency, production, and profit margins. Strong ability to turn around high profile customer contracts that are in jeopardy by cultivating outstanding customer relationships. Experienced in building highly successful management teams leading to retention of accounts. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Director of Operations
Diversified Maintenance
Chattanooga, TN
03.2019 - Current
- Oversight of $32 million in revenue spread over 3200 sites
- Net profit growth of 160% within twelve months
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Managed scheduling, training and inventory control
- Presented performance and productivity reports to supervisors
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Forty-two direct reports
- Collaborated with team leaders on quality audits
- Generated performance and labor strategies to compete in new and existing markets
- Oversaw financial management, budget management, accounting, and payroll activities
- Motivated and evaluated personnel for performance improvement and goal achievement
- Guided employees on understanding and meeting changing customer needs and expectations
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Built strong operational teams to meet process and production demands.
District Operations Manager
IH Services
Chattanooga, TN
07.2015 - 01.2019
- Oversight of 5 million in business spread over twelve accounts
- Monitored progress by establishing plans, budgets and measuring results
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results
- Created effective business plans to focus strategic decisions on long-term objectives
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Delegated work to staff, setting priorities and goals
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
VP of Operations
ERMC
Chattanooga, TN
04.2008 - 02.2015
- Oversight of $180 million in revenue
- Successfully managed sixteen direct reports
- Led day-to-day operations while implementing strategic planning and development of processes and procedures for operators
- Delivered strategic input into business decisions and deals
- Negotiated contract specifications with major vendors
- Managed annual review processes to support business functions and compliance
- Determined performance goals and offered tactics for achieving milestones
- Identified problems and implemented solutions to streamline operations
- Led team in strategic executive-level planning
- Developed and analyzed cost vs
- Revenue metrics to monitor staff performance
- Directed annual budgeting processes and verified alignment with company objectives
- Identified and established KPIs to improve team efficiencies and sales strategies.
Education
High School Diploma -
Sequatchie County High School
Dunlap, TN05.2002
Skills
- Problem-Solving
- Decision Making
- Relationship Building
- Operating Procedures and Policies
- Customer Complaint Resolution
- Budgeting and Expenditures
- Profitability Assessments
- Customer Service
- Time Management
- Performance Evaluations
- Verbal and Written Communication
- Operations Planning
- Operations Management
- Complex Problem-Solving
- Industry Best Practices
- Strategic Planning
- Budget Oversight
- Portfolio and Finance Management
Accomplishments
- Drove 150% profit improvement in two years through aggressive planning and realignment.
- Operational Leadership: Recognized by Senior Leadership for driving growth, guiding team through change, and strategically positioning for competitive advantage.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Led team to achieve $1.6 million over budgeted profit, earning recognition from the President and being presented the President’s award.
- Presidents Award 2021 top ranking award presented by the President of the company.
Timeline
Director of Operations
Diversified Maintenance
03.2019 - Current
District Operations Manager
IH Services
07.2015 - 01.2019
VP of Operations
ERMC
04.2008 - 02.2015
High School Diploma -
Sequatchie County High School