Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
20
20
years of professional experience
Work History
Service Manager
Maguire Dodge,Chrysler,Jeep,Ram Of Syracuse
Syracuse, NY
07.2016 - 02.2022
Met with customers to discuss service needs and offer available solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and develop effective and practical solutions.
Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
Guided techs on automotive repair, tool usage and equipment operation.
Assistant Service Manager
Summit Dodge
Syracuse, NY
05.2013 - 06.2016
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Developed written plans and obtained customer consent to proceed.
Followed up with customers during and after installations to verify satisfaction.
Service Advisor
Sharon Chevrolet
Phoenix, NY
07.2005 - 05.2013
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Developed estimates by costing materials, supplies and labor.
Maintained high customer satisfaction standards to meet or exceed targets.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Assistant Service Manager
Pep Boys
Syracuse, NY
02.2002 - 06.2005
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Developed written plans and obtained customer consent to proceed.