Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Milton

Columbia,SC

Summary

Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.

Overview

20
20
years of professional experience

Work History

Service Manager

Maguire Dodge,Chrysler,Jeep,Ram Of Syracuse
Syracuse, NY
07.2016 - 02.2022
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
  • Guided techs on automotive repair, tool usage and equipment operation.

Assistant Service Manager

Summit Dodge
Syracuse, NY
05.2013 - 06.2016
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Followed up with customers during and after installations to verify satisfaction.

Service Advisor

Sharon Chevrolet
Phoenix, NY
07.2005 - 05.2013
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.

Assistant Service Manager

Pep Boys
Syracuse, NY
02.2002 - 06.2005
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Developed written plans and obtained customer consent to proceed.

Education

High School Diploma -

Charles W Baker High School
Baldwinsville, NY
06.2000

Skills

  • Inventory Management
  • Conflict Resolution
  • Risk Management
  • Repair Requirements Determination
  • Employee Relations
  • Staff Supervision
  • Hand and Power Tool Operation
  • Quoting and Estimating
  • Tool and Parts Inventory Oversight
  • Verbal and Written Communication
  • Worker Training

Timeline

Service Manager

Maguire Dodge,Chrysler,Jeep,Ram Of Syracuse
07.2016 - 02.2022

Assistant Service Manager

Summit Dodge
05.2013 - 06.2016

Service Advisor

Sharon Chevrolet
07.2005 - 05.2013

Assistant Service Manager

Pep Boys
02.2002 - 06.2005

High School Diploma -

Charles W Baker High School
Brandon Milton