Brandon Moore
Gurnee,IL
Summary
Hardworking Technical Specialist leveraging training and problem-solving abilities to contribute technical knowledge to company and employee success. Proficient in updating software and devices to maintain current software and hardware for optimum productivity. Proficient as well when it comes to trouble shooting software and using different methods to enrich the customer experience and provide the best solution.
Overview
2
2
years of professional experience
Work History
Technical Specialist
Apple
Skokie, 60077
10.2023 - Current
- Provided technical assistance to clients by troubleshooting system problems.
- Implemented new technologies such as cloud computing services, virtualization platforms and storage solutions.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Troubleshot and resolved problems with programs and systems.
- Performed failure, variation and root cause analyses to establish quality control measures.
Sales Associate
Apple
Skokie , IL
10.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Game Design
DePaul University
Chicago, IL05-2023
Skills
- User training expertise
- Hardware and software updates
- Proficient in Mobile Genius
- Technical support background
- Promotional support
- Customer Needs Assessment
- Product Sales
- Payment Processing
- Upselling
- Business Development
- Problem-solving skills
- Customer Service
- Spanish Fluency
Languages
Spanish
Native/ Bilingual
Timeline
Technical Specialist
Apple
10.2023 - Current
Sales Associate
Apple
10.2022 - Current
Bachelor of Arts - Game Design
DePaul University
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