Brandon Morningstar
Churchville,United States
Summary
Experienced customer service professional with over 12 years of proven track record in retail, finance, and insurance industries. Skilled at implementing forward-thinking strategies to boost customer satisfaction and streamline operational processes. Proficient in data entry, cash handling, and Microsoft Office. Adept at cultivating strong partnerships and introducing creative initiatives to elevate service standards and enhance customer interactions.
Overview
11
11
years of professional experience
Work History
Retail Reset Merchandiser
SAS Retail Services
2024.09 - Current
- Perform merchandise resets in a variety of Tops Markets Stores
- Remove discontinued items from shelves and replace them with new items
- Move products around and adjust shelves to better display products for customers and boost sales
- Developed Relationships with Store Management and worked to create a better plan for their departments
- Used a variety of math skills and measurement skills to measure shelf heights and product shelf space
MOAT Mortgage Service Technician
GEICO
2021.01 - 2023.12
- Primary job includes updating policy holders mortgage information for the purpose of refinancing and new home purchases using data entry and 10 key to record the information
- Sending out cancel prior carrier letters to new customers to assist with cancelling prior insurance to ensure customer retention with Geico
- Sending out other requested documentation to mortgage companies such as proof of insurance, replacement cost estimators, bills/receipts, and cancellation notices due to non pay or underwriting
- Updating mileage per year on auto policies to ensure customers' premium is appropriate for the amount of miles driven each year
- Binded policies after quote was sold adding information submitted by lender and generating the customers policy number and marking it as active in the Geico system
- Customer service focused
- Work with computer systems including, Microsoft edge and chrome, Microsoft word and excel
Bank Teller
M&T Bank
2017.09 - 2020.12
- Assisted customers with banking transactions such as deposits, withdrawals, transfers, balance inquiries and commercial transactions
- Assisted customers in opening new checking and savings account
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Issued cashier's checks, bank checks, money orders and traveler's checks
Team Member
Target
2014.04 - 2017.09
- Assisted guests with checking out purchases
- Assisted guests in applying for red cards
- Processed red card payments
- Processed returns
- Restocked shelves with guests returned/unwanted merchandise
- Answered phones and answered customer questions
- Worked the cash register
- Worked the sandwich station, grill and dishwasher
Education
Associates in Science - Business Administration
Monroe Community College
Rochester, NY05.2015
Skills
- Customer Service
- Data Entry
- Microsoft Office
- Cash Handling
- POS Systems
- Banking
- Teamwork
- 10-Key
- Windows
- Clerical
- Attention to Detail
- Sales
- Leadership
- Human Resources
Languages
English
Native or Bilingual
Timeline
Retail Reset Merchandiser
SAS Retail Services
2024.09 - Current
MOAT Mortgage Service Technician
GEICO
2021.01 - 2023.12
Bank Teller
M&T Bank
2017.09 - 2020.12
Team Member
Target
2014.04 - 2017.09
Associates in Science - Business Administration
Monroe Community College