Tosha Mackey
Fort Lauderdale,FL
Summary
To obtain a career that will fully utilize my managerial skills to support my professional development. Proven skills in pulling, inspecting and packaging items for shipment to domestic and international destinations. Successful at operating equipment, maintaining safety and promoting good relations with clients. Detail-oriented and driven Shipping professional offering exceptional leadership, planning and training abilities. Manages documentation, updates computer records and processes payments. Positive and motivational with proactive and resourceful approach to challenges. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
39
39
years of professional experience
Work History
Medial Claims Representative
Atnea
04.2024 - Current
- Reviewed and processed medical claims for accuracy and compliance with regulations.
- Communicated with healthcare providers to clarify claim details and resolve discrepancies.
- Utilized electronic claims processing systems to expedite claims submissions and approvals.
- Maintained detailed documentation for all claims activities, ensuring thorough records management.
- Collaborated with team members to improve claim processing efficiency and reduce turnaround times.
- Resolved customer inquiries regarding claim status, providing exceptional service throughout the process.
- Increased efficiency in claim submission process by staying up-to-date on changing regulations and industry best practices.
- Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
- Provided excellent customer service to both patients and healthcare providers during the entire claims process.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Shipping and Receiving Manager
Missy Hair Boutique
05.2015 - 03.2024
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Determined most cost-effective procedures and routes for shipments.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Conducted training programs with employees to promote familiarity with company products and applications.
- Worked with sales managers to drive and monitor sales prospecting.
- Managed product pricing and program costs with key executives.
- Oversaw marketing communications, advertising, and events.
- Collaborated with Store Manager and Owner to build and update monthly sales forecasts and plans.
Supervisor
OneBlood
11.1996 - 05.2015
- Overseen 70 Phlebotomy staff of 14 locations from Broward, Dade and Palm Beach County
- Payroll/ Timekeeping
- Manage opening and closing at location sites
- Quality Assurance & Controls
- Medical Records Review
- Trained new Employees
- Prepare Employees Annual Reviews
- Prepare for FDA Audits
- Help donors address and resolve a wide variety of concerns and complaint
- Responsible for assigning certain duties to staff, Ensure that the staff is working under job description and in a classification appropriate their duties.
Customer service
Wendy’s
08.1986 - 10.1996
- Crew members
- Worked order counters, registers, and drive-thru windows
- Cleaned restaurant seating area, restrooms, or kitchen if assigned
- Worked alongside Wendy’s managers to ensure every customer receives quality service.
Education
No Degree - Nursing
Southern University And A & M College
Baton Rouge, LAPhelbotomy -
State of Florida
Skills
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples
- Performed phlebotomy functions within blood donor center as well as mobile blood-bank units
- Productive, responsible with the ability to set sensible work priorities and good judgment
- Ability to work in a fast pace environment and multitask with ease
- Experience in handling confidential paperwork
- Work independently and cooperatively with others
- Good filing and organizational skills
- Customer Service Skills
- Key Competencies
- Possess excellent patient-relations skills
- Working knowledge of Microsoft Office Programs, which include Word, Excel and Power Point
- Venipuncture & Capillary Puncture
- Proficient in expressing or exchanging ideas by means of spoken work
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Demonstrate Leadership and Human relation skills
- Customer Satisfaction
- Verbal and Written Communication
- Shipping and Receiving Functions
- Team Leadership
- Documentation Management
- Incoming Shipments Review
- Safety Monitoring
- Staff Leadership
- Complaint Investigation and Resolution
- Defective Product Removal and Disposal
- Warehouse Inspections
Timeline
Medial Claims Representative
Atnea
04.2024 - Current
Shipping and Receiving Manager
Missy Hair Boutique
05.2015 - 03.2024
Supervisor
OneBlood
11.1996 - 05.2015
Customer service
Wendy’s
08.1986 - 10.1996
No Degree - Nursing
Southern University And A & M College
Phelbotomy -
State of Florida