Shavon Austin
Cleveland
Summary
Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity
Overview
5
5
years of professional experience
Work History
Phlebotomist
Freedom Plasma Center
01.2023 - 07.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Phlebotomist
Octapharma Plasma Center
07.2022 - 01.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Customer Service Representative
Provide A Ride
02.2019 - 02.2022
- Answer incoming calls in a timely and professional manner
- Screen, announce, and transfer calls to office personnel
- Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers' transportation needs
- Input and document trip information correctly
- Ensure customers' personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed
- Record and respond to customers' compliments and complaints; forward the information to the appropriate supervisor/manager when necessary
- Verify and organize daily paperwork
- Comply with all policies and procedures
- Perform other duties as assigned.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- ·Processes incoming and outgoing mail
- compiles and prepares documentation for mailing or delivery as needed
Lead manger
Dollar General
08.2018 - 02.2019
- Handle money
- Drop store deposit
- Start draws for cashier
- Maintain a safe and clean shift
- Manager paperwork
- Place orders for the store
- Open and close store
- Receive vendors, etc.
Education
training center in Phlebotomy -
Med-Cert
Maple Heights, OH07.2020
High School Diploma -
Shaw High School
06.2012
Skills
- Prior Authorization
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture Follow infection-control and safety procedures in carrying out daily phlebotomy functions Prepare blood-collecting equipment, draw blood, and safely store and transport samples
- Compounding
- Communication abilities
- Data Entry
- Paperwork Processing
- Staff Management
Additional Information
Customer service phone call experience, Strong communication and customer relationship skills, Problem solving and time management skills, Organizational and clerical skills, Comply with policies and procedures, Ensure data is accurately recorded and updated, Computer savvy and phone skills
Timeline
Phlebotomist
Freedom Plasma Center
01.2023 - 07.2023
Phlebotomist
Octapharma Plasma Center
07.2022 - 01.2023
Customer Service Representative
Provide A Ride
02.2019 - 02.2022
Lead manger
Dollar General
08.2018 - 02.2019
training center in Phlebotomy -
Med-Cert
High School Diploma -
Shaw High School
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