Moraima Casas
New Providence,PA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, Phlebotomist and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist/Customer Service Representative
Penn Medicine Lancaster General Hospital
Parkesbugs Labs
01.2025 - Current
- Collected blood samples accurately following established protocols and safety guidelines.
- Maintained equipment and supplies, ensuring readiness for daily procedures.
- Trained new staff on phlebotomy techniques and patient interaction best practices.
- Collaborated with healthcare teams to improve sample collection processes and patient experiences.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Handled insurance verification tasks using epic to validate patient insurance information.
- customer service protocols and hospital policies, ensuring consistency in service delivery.
Medical Assistant/Phlebotomist
Esperanza Health Center
Philadelphia, PA
01.2023 - 12.2026
- Obtain the client's medical history, medication information, symptoms, and allergies.
- Assist with routine checks and diagnostic testing by collecting and processing specimens and sending them out to LabCorp or Quest.
- Ensured that exam rooms and medical equipment were thoroughly sanitized, restocked, and properly organized.
- Collaborate with medical and administrative personnel and back desk to maintain a patient-focused, engaging, compassionate environment.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained high accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Ensure that the phlebotomy cart or carrier is adequately stocked with the necessary supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Managed incoming calls for scheduling appointments, approximately 30 calls daily.
Medical Assistant
Ashbridge Manor Senior Living
Downingtown
09.2020 - 12.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Assisted the nursing staff in completing daily rounds, documenting vital signs, and handling approximately 25 calls per day.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Brandywine Family Foot Care
Coatesville
12.2017 - 08.2020
- Directed patients to exam rooms, addressed their questions and prepared them for physician examinations.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Ensured a safe and hygienic clinical environment by following infection control protocols and correctly disposing of biohazardous waste.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Administrative
Education
Associate of Applied Science - Medical Assistant
Drexel University
Philadelphia, PA06-2026
Skills
- Customer Service
- Time Management
- Scheduling
- Prior Authorization
- Microsoft Office
- Phlebotomy
- EKG
- Vitals
- Venipuncture
- Active listening
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Customer satisfaction measurement
- Appointment scheduling
- HIPAA compliance
- Patient confidentiality
- Blood culture collection
- Infection control
- Medical records management
Certification
NHA Phlebotomy Technician (CPT) License S5C8Q8L3- 2023-11
Languages
Spanish
Timeline
Phlebotomist/Customer Service Representative
Penn Medicine Lancaster General Hospital
01.2025 - Current
Medical Assistant/Phlebotomist
Esperanza Health Center
01.2023 - 12.2026
Medical Assistant
Ashbridge Manor Senior Living
09.2020 - 12.2022
Medical Assistant
Brandywine Family Foot Care
12.2017 - 08.2020
Associate of Applied Science - Medical Assistant
Drexel University