Summary
Overview
Work History
Education
Skills
Timeline
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LaTisha Tate

Summary

Detail-oriented professional seeking a position to utilize skills in supporting a company's commitment to delivering exceptional customer service. Committed to accuracy and efficiency, strives to contribute to the organization's success by ensuring attention to detail in all tasks. Strong focus on providing outstanding service, dedicated to exceeding customer expectations and contributing to the company's overall success.

Overview

25
25
years of professional experience

Work History

Phlebotomist / Customer Service Representative

UNC Rex Healthcare
10.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situation
  • Handled insurance verification tasks using EPIC to validate patient insurance information.


Phlebotomist

Oshner Health
08.2021 - 08.2022
  • Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
  • Promoted patient safety by verifying identification, labeling samples correctly, and cross-checking information with requisition forms.
  • Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
  • Aided in maintaining inventory levels of phlebotomy supplies, ensuring ample stock was available for uninterrupted services.

Phlebotomy Service Representative

UNC Rex Healthcare
05.2019 - 07.2021
  • Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
  • Enhanced clinic''s reputation for quality phlebotomy by consistently following proper specimen handling procedures..
  • Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
  • Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
  • Assisted in training new phlebotomists, sharing valuable knowledge and best practices for success.

Phlebotomist Technician

WellStar Health System Inc
10.2011 - 02.2014
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Lab processing using Sunquest Laboratory
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Laboratory Phlebotomist

Orange Park Medical Center
04.2007 - 02.2011
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Processed incoming specimens and delivery to appropriate department
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.

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Investor Specialist

Mortgage Guaranty Insurance Company
03.2000 - 01.2007
  • Prepare insurance portfolios for closed loan packages based on investor guidelines
  • Optimized customer experience by delivering superior services and effectively troubleshooting
  • Inbound and outbound communication with clients
  • Prepare data reports for superiors that contrast and compares monthly progress


Education

Associate of Science - Allied Health Science

South University
Savannah, GA
07-2022

Certificate - Phlebotomy

Rose Training Institute
Jacksonville, Florida
03.2007

High School Diploma -

William M. Raines High School
Jacksonville, Florida
05.1990

Skills

  • Customer Service Focused
  • Proficient in Microsoft
  • Effective time management / multi-tasking
  • Venipuncture
  • HIPAA compliance
  • Electronic health records using EPIC

Timeline

Phlebotomist / Customer Service Representative

UNC Rex Healthcare
10.2022 - Current

Phlebotomist

Oshner Health
08.2021 - 08.2022

Phlebotomy Service Representative

UNC Rex Healthcare
05.2019 - 07.2021

Phlebotomist Technician

WellStar Health System Inc
10.2011 - 02.2014

Laboratory Phlebotomist

Orange Park Medical Center
04.2007 - 02.2011

Investor Specialist

Mortgage Guaranty Insurance Company
03.2000 - 01.2007

High School Diploma -

William M. Raines High School

Associate of Science - Allied Health Science

South University

Certificate - Phlebotomy

Rose Training Institute
LaTisha Tate