Brandon Mosley
Suitland,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. A detail-oriented team player with strong customer service skills able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Reserve Courier
Tree Of Life LLC (Dispensary)
Washington, DC
02.2022 - 08.2023
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Answered calls and accurately prepared orders while recording them in the ledger
- Provided prompt customer support with a professional, friendly, and patient attitude
- Acquire, record, and organize large shipments of various inventory and products for sale and storage
- Proactively remember company products, pricing for products, and services
Customer Service Cashier
Safeway
Washington, DC
06.2021 - 01.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Learned duties for various positions and provided backup at key times.
Fast Food Crew Member
Wendys
Suitland, MD
03.2019 - 04.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Assisted other team members to achieve goals.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Became familiar with products to answer questions and make suggestions.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Trained newly hired employees on routine tasks and customer service.
Host/Busser
Friday’s
District Heights, MD
07.2017 - 12.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Westlake High School
05.2015
Skills
- Fast and Efficient
- Attention to Confidentiality
- Time Management
- Supply Management
- Accurate Documentation
- Effective Planning
- Customer Service
- Excellent Organization
- Consistent Professionalism
- Diligence
- Team Leadership & Teamwork
- Cash Handling
- Record keeping
Timeline
Reserve Courier
Tree Of Life LLC (Dispensary)
02.2022 - 08.2023
Customer Service Cashier
Safeway
06.2021 - 01.2022
Fast Food Crew Member
Wendys
03.2019 - 04.2021
Host/Busser
Friday’s
07.2017 - 12.2018
High School Diploma -
Westlake High School