Brandon Mukes
Las Vegas
Summary
Administrative and patient-support professional with a Bachelor of Science in Health Administration and 10+ years of experience in healthcare operations, customer service, scheduling, and documentation accuracy. Strong background in EMR management, front-desk workflow, insurance verification, and multi-line call handling. Adept at providing a positive patient experience, resolving issues with professionalism, and supporting clinical teams in fast-paced environments.
Overview
12
12
years of professional experience
Work History
CAMPUS SECURITY / COACH (Track & Field, Girls Flag Football)
Clark County School District (CCSD)
Las Vegas, NV
08.2020 - Current
- Communicated daily with students, parents, visitors, and staff, providing clear guidance and maintaining a positive, welcoming environment.
- Documented incidents and maintained logs with accuracy and compliance to district standards.
- Responded to emergency situations with sound judgment and adherence to policy.
- Reinforced campus guidelines through consistent communication and customer-service-based interactions.
- Coached and mentored students, demonstrating leadership, professionalism, and relationship-building skills.
- 40 hrs/week
ASSOCIATE PATIENT CARE COORDINATOR
Optum / UnitedHealth Group
Las Vegas, NV
08.2023 - 08.2024
- Served as the first point of contact, greeting patients, checking them in/out, and ensuring demographic and insurance accuracy in IDX and EMR systems.
- Scheduled patient appointments, verified correct visit types, and ensured PCP alignment for accurate routing and care coordination.
- Verified insurance eligibility, collected co-pays, and followed cash-handling policies with accuracy.
- Maintained electronic patient records, referrals, and documentation while ensuring compliance with privacy standards.
- Managed waiting room flow, kept the environment orderly, and communicated wait times and procedures to patients.
- Collaborated closely with back-office clinical staff to maintain efficient patient flow.
- Resolved patient questions and service concerns professionally; escalated issues appropriately.
- Supported clinic operations across multiple areas, including floating to other departments when needed.
- 40 hrs/week
SUPERVISOR
Caviar Management / Jani-King
Las Vegas, NV
12.2018 - 06.2024
- Supervised staff, assigned tasks, and ensured service standards and procedures were consistently followed.
- Maintained operational documentation, inspection reports, and communication logs.
- Resolved employee and customer issues through active listening, professionalism, and problem-solving.
- Coordinated staff schedules and supported team performance and training.
- 40 hrs/week
CASINO SERVICE MANAGER
Station Casinos
Las Vegas, NV
09.2014 - 12.2018
- Managed daily operations for high-volume guest service areas, ensuring quality service and compliance.
- Scheduled staff, maintained coverage, and trained employees on policies and procedures.
- Maintained operational and financial documentation, including cash-handling reports.
- Resolved customer issues quickly and professionally in a fast-paced environment.
- 45 hrs/week
Education
Bachelor of Science - Health Administration
University of Phoenix
Human Resource Management Certificate Coursework
University of Phoenix
Basic Life Support (BLS) CPR & AED Certification -
American Heart Association
Las Vegas, NVSkills
- Patient scheduling & appointment coordination
- EMR/IDX data entry & records management
- Insurance verification & eligibility checks
- Medical terminology & documentation accuracy
- Patient intake, registration & check-in/out workflows
- Multi-line phone systems / call triage
- Customer service & conflict resolution
- Waiting room management & patient flow
- Microsoft Office (Word, Excel, Outlook)
- Policy compliance & confidentiality standards
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
ADDITIONAL STRENGTHS
- Professional, calm, and polished communication
- Fast learner with strong multitasking ability
- Builds rapport quickly with patients and staff
- Detail-oriented and dependable
- Strong understanding of administrative workflows
Timeline
ASSOCIATE PATIENT CARE COORDINATOR
Optum / UnitedHealth Group
08.2023 - 08.2024
CAMPUS SECURITY / COACH (Track & Field, Girls Flag Football)
Clark County School District (CCSD)
08.2020 - Current
SUPERVISOR
Caviar Management / Jani-King
12.2018 - 06.2024
CASINO SERVICE MANAGER
Station Casinos
09.2014 - 12.2018
Human Resource Management Certificate Coursework
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Basic Life Support (BLS) CPR & AED Certification -
American Heart Association