Brandon Murchison
Jackson,TN
Summary
Dynamic leader and strategic problem-solver committed to optimizing operations for enhanced efficiency and reduced costs. Proven ability to leverage independent decision-making skills and sound judgment to drive significant improvements in organizational performance. Adept at fostering collaboration across teams to achieve shared goals and elevate overall productivity. Passionate about implementing innovative solutions that contribute to sustained company success.
Overview
26
26
years of professional experience
Work History
Packaging Specialist
Pacific Manufacturing Tennessee
Jackson, TN
05.2024 - Current
- Supervised packaging operations, ensuring adherence to safety and quality standards.
- Implemented process improvements that enhanced packaging efficiency and reduced waste.
- Trained and mentored junior staff on best practices in packaging procedures.
- Coordinated with production teams to streamline workflow and meet delivery schedules.
Staff Writer
Rotoballer
08.2015 - Current
- Wrote and submitted accurate, engaging and fact-checked stories.
- Interviewed guests on specific topics.
- Covered special events and news with eye for detail and tenacious pursuit of important information.
- Selected material to develop interesting and professional presentations for different formats.
- Presented developments in stories in live broadcasts and recordings.
Customer Service Specialist
Bobrick Washroom Equipment, Inc
Jackson, TN
10.2021 - 05.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Reined in project costs while meeting key milestones.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
TPF Clerk
Bobrick Washroom Equipment, Inc
Jackson, TN
11.2014 - 10.2022
- Set controls to adjust speed, feed rate, and blade tensions.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Mounted workpieces in holding device, manually or using hoist.
- Verified dimensions of finishing workpiece and frequently used weld and anneal saw blades.
- Scribed reference lines on materials as guide for sawing operations.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Completed special cuts, grooves and bevels to produce desired looks.
Operations Manager
Sky Zone
Jackson, TN
08.2013 - 12.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Investigated and resolved departmental non-conformances.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Merchandiser
Dr. Pepper Bottling Co
Jackson, TN
03.2012 - 08.2013
- Inspected merchandise for quality.
- Monitored inventory levels and kept adequate product in stock.
- Established strong vendor relationships to maintain and support business.
- Planned and coordinated product availability for advertising and promotion purposes.
- Conferred with store managers to obtain information about customer needs and preferences.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Tracked and recapped key item performance.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Negotiated prices, discount terms and transportation arrangements.
Store Manager
GameStop
Jackson, TN
01.2010 - 03.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Fabricator
Bobrick Washroom Equipment
Jackson, TN
05.2008 - 12.2009
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Used gauges, templates and other measuring devices to inspect production parts.
- Performed quality checks to verify proper lengths, widths and painted finish discrepancies.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
- Recognized and reported defective material and equipment to shift supervisor.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Maintained counts and lifts, shifts and stocks materials and parts.
Utility Locator
Jackson Energy Authority
Jackson, TN
05.2007 - 05.2008
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities.
- Actively responded to emergency situations.
- Repaired malfunctioning utility lines after locating equipment and identifying problems.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Store Manager
Hibbet Sports
Jackson, TN
11.2000 - 05.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
High School Diploma - Honors Diploma
Jackson Central Merry High School
Jackson, TN05.2000
Skills
- Senior Leadership Support
- Effective Written and Verbal Communication
- Project Management
- Customer Relationship Management
- Loyalty Building
- Business Projections
- Business Development
- Staff Development
- Inventory Optimization
- Visual Merchandising
- Order Management
- Critical Thinking
- Strong communication skills
- Packaging material testing
- Labeling compliance
- Continuous improvement initiatives
Timeline
Packaging Specialist
Pacific Manufacturing Tennessee
05.2024 - Current
Customer Service Specialist
Bobrick Washroom Equipment, Inc
10.2021 - 05.2024
Staff Writer
Rotoballer
08.2015 - Current
TPF Clerk
Bobrick Washroom Equipment, Inc
11.2014 - 10.2022
Operations Manager
Sky Zone
08.2013 - 12.2014
Merchandiser
Dr. Pepper Bottling Co
03.2012 - 08.2013
Store Manager
GameStop
01.2010 - 03.2012
Fabricator
Bobrick Washroom Equipment
05.2008 - 12.2009
Utility Locator
Jackson Energy Authority
05.2007 - 05.2008
Store Manager
Hibbet Sports
11.2000 - 05.2007
High School Diploma - Honors Diploma
Jackson Central Merry High School