Brandon Noel
Auburn,WA
Summary
Reliable ISS Representative with background in providing first-rate customer service support. Skilled at troubleshooting technical issues, resolving complaints, and maintaining high customer satisfaction levels. Strengths include outstanding communication skills, aptitude for problem-solving, and commitment to continuous professional development. Previous roles have demonstrated ability to improve operational processes through innovative solutions and strategic thinking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Jr. ISSO
Blue Origin
Kent, WA
02.2024 - 01.2025
- Conducted regular security audits to ensure compliance with established guidelines.
- Collaborated with internal teams to develop comprehensive disaster recovery plans.
- Educated individuals on complex computer terms using easy-to-understand wording.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Promoted security awareness among employees to alleviate risks and breaches.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
IT Analyst
Firefly Aerospace
Bellevue, WA
03.2023 - Current
- Developed and implemented IT solutions to streamline business processes.
- Utilized tools like JIRA and Confluence for tracking project progress..
- Implemented security protocols to protect data from unauthorized access.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices to reduce security incidents.
- Implemented security measures to protect information from unauthorized access or destruction.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Maintained inventory records of all IT assets including software licenses.
- Performed administration tasks for Jira/Confluence On-Prem databases.
- Configured and deployed unifi Access points through out local site.
- Assisted in configuration and administration of Office 365 GCC High tenant.
- Manage security updates and computer assets through Manage Engine.
IT Administrator
Human Good
DesMoines, WA
08.2022 - 03.2023
- Provided technical guidance to staff members regarding best practices in IT operations.
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Analyzed logs from various systems to detect potential security threats or anomalies.
- Assisted with the installation of new applications on workstations and servers.
- Configured VPN tunnels between remote sites for secure communication over public networks.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Provided technical support for users with complex IT issues.
- Managed backup, user account and helpdesk systems.
- Provided company users with tech support for IT problems and account maintenance.
- Met with stakeholders to collaborate and resolve problems.
Associate Support Analyst
Lululemon
Sumner, WA
04.2021 - 08.2022
- Coordinated installation of updated computer programs and systems.
- Troubleshot and resolved problems with programs and systems.
- Coordinated the purchase of new Zebra hand held devices and performed implementation into lululemon environment.
- Assisted and triaged all major outages for local site then elevated to appropriate teams.
- Managed the purchase and deployment of end user devices including laptops, desktops and printers.
- Created and tracked service desk tickets through Service Now.
Education
Certification of Completion - Cyber Security Bootcamp
Full Stack Academy
New York, NY05.2021
High School Diploma -
Todd Beamer High School
Federal Way, WA06.2013
Skills
- System Architecture
- Design Strategy
- Capability and Scalability Planning
- Customer Support
- Information Security
- Troubleshooting and Diagnostics
- Cybersecurity
- Best Practices and Standards
- System Maintenance
Certification
- Certified in Cybersecurity through ISC2.
- TS/SCI with CI Poly Clearance.
Timeline
Jr. ISSO
Blue Origin
02.2024 - 01.2025
IT Analyst
Firefly Aerospace
03.2023 - Current
IT Administrator
Human Good
08.2022 - 03.2023
Associate Support Analyst
Lululemon
04.2021 - 08.2022
Certification of Completion - Cyber Security Bootcamp
Full Stack Academy
High School Diploma -
Todd Beamer High School
- Certified in Cybersecurity through ISC2.
- TS/SCI with CI Poly Clearance.
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