Brandon Paul
Bank of America
Lee Center,NY
13
years of professional experience
Dynamic professional with extensive experience at Bank of America, excelling in client services and compliance. Recognized for performance-driven results and efficient problem-solving skills. Proven ability to coach teams and enhance operational efficiency, leveraging strong communication and warehouse operations knowledge to achieve organizational goals.
Work History
Senior Client Service Specialist
5 Years 2 Months- Assisted customers with account inquiries and transaction processing via verbal and written chat based communication.
- Provided support in resolving customer complaints and ensuring accurate feedback capturing.
- Executed daily operations to ensure compliance with banking policies while multitasking and managing risk.
- Extensive computer program use and navigation while troubleshooting financial account issues.
- Completed side by side coaching and live watching, providing valuable insight and recommendations.
- Trained several classes to help facilitate a smooth transition from deposits only to credit card certified as well as new hire onboarding.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Forklift Operator
3 Years 8 Months- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted pre-operation safety checks on equipment to ensure compliance with safety regulations.
- Assisted in loading and unloading shipments, maintaining accurate inventory records.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Replenishment Driver
4 Years 6 Months- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Monitored inventory levels and coordinated timely replenishment of stock to meet demand.
- Collaborated with team members to ensure accurate order fulfillment and minimize errors.
- Assisted in training new drivers on safety protocols and operational procedures.
- Developed strategies for optimizing delivery routes, improving overall distribution efficiency.
Education
High School Diploma
Skills
Performance motivated with a goal-oriented mindset.
Clear and concise communicator.
Efficient problem solver with excellent attention to detail.
Knowledgeable in warehouse shipping and receiving operations.
Timeline
Senior Client Service Specialist
Bank of America
06.2021 - CurrentRead More
Forklift Operator
Tractor Supply Distribution Center
10.2017 - 06.2021Read More
Replenishment Driver
Walmart Distribution Center
04.2013 - 10.2017Read More
Toll Gate High School
High School Diploma
Read More