Aswini Karthik
Overland Park,KS
Summary
Experienced customer service professional proficient in client relationship management and problem resolution. Effectively manages support requests while maintaining accurate documentation and facilitating communication across departments. Recognized for developing training materials and enhancing service protocols to ensure high satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Client Service Specialist
Ricoh USA
Overland Park, Kansas
11.2022 - 12.2025
- Managed client inquiries and provided timely support for service requests.
- Resolved customer inquiries in a timely manner, while maintaining high customer satisfaction ratings.
- Coordinated with cross-functional teams to resolve client issues effectively.
- Coordinated with other departments to ensure efficient client service delivery.
- Facilitated communication between clients and internal departments for seamless service delivery.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and support.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Maintained accurate records of client interactions and service transactions.
- Analyzed client feedback to improve service processes and enhance satisfaction.
- Developed relationships with key customers by providing personalized attention.
- Managed incoming calls and emails from clients seeking support or information.
- Provided technical assistance to clients regarding product usage and troubleshooting.
- Developed training materials for new team members on client service protocols.
Customer Service Associate
Airtel Store
Chennai, India, TN
03.2018 - 05.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product inquiries and service issues.
- Consulted with customers regarding needs and addressed concerns.
- Maintained customer relationships through timely responses to inquiries and accurate documentation of actions.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answering.
- Processed customer transactions accurately and efficiently.
- Guided customers in selecting mobile plans and devices, ensuring alignment with their needs and preferences.
- Enhanced customer satisfaction by resolving issues effectively with knowledgeable and friendly service.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Prepares for customer inquiries by studying products, services, and customer service processes.
Education
Bachelor of Science - Computer Science
Annamalai University
Chidambaram, Tamil Nadu, India05-2008
Skills
- Customer Service
- Client Communication
- Client relations
- Customer Support
- Customer Interaction Experience
- Customer Retention Strategies
- Customer needs assessment
- Customer loyalty
- Difficult customer handling
- Problem Resolution
- Problem resolution
- Creative problem solving
- Customer feedback review
- Service-oriented
- Task management
- Time management
- Technical Literacy
- CRM Software
- Microsoft Office Suite
- Effective Communication
- Calm and Professional Under Pressure
- Communication skills
- Customer Interaction Experience
Timeline
Senior Client Service Specialist
Ricoh USA
11.2022 - 12.2025
Customer Service Associate
Airtel Store
03.2018 - 05.2019
Bachelor of Science - Computer Science
Annamalai University