LAGO
Ashley McFalls
Senior Client Service Specialist
Stockbridge,GA
Summary
Client Service Specialist with 11 years of experience addressing customer requests and concerns, team management and time management. Expert at providing relevant information and options to successfully resolve issues while handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Senior Client Service Specialist
PureRED | Ferrara
Stone Mountain , GA
06.2011 - Current
- Handled Safeway, Walgreens and Kroger accounts in a fast-paced and deadline driven setting in coordination with solid team of 4 to 6 customer service associates.
- Maintained and managed large amount of customer files and data to use as circular creation and back end data for web services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. This was done through leadership training and data accuracy tracking to maintain a 98% accuracy rate of data output.
- Cultivated long-lasting client relationships based on trust and solid understanding of the accounts and their needs. As well as going above customer expectations when required.
- Communicated professionally with colleagues, freelancers and managers to plan ahead and schedule effectively to meet accelerated scheduling and deadlines.
- Recorded actions taken and resolved issues to effectively manage teams under the customer account.
- Cross-trained and provided backup support for new hires and sister teams.
Education
Bachelor of Arts - Graphic Design
Art Institute of Atlanta
Dunwoody, GA 09.2002 - 05.2006
Skills
Team Management
undefinedSoftware
Word
Excel
Outlook
Teams
Interests
Languages and Cultures I am currently learning Swahili and African studies
Timeline
Senior Client Service Specialist
PureRED | Ferrara
06.2011 - Current
Bachelor of Arts - Graphic Design
Art Institute of Atlanta
09.2002 - 05.2006
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