Steven White
Germantown
Summary
Adaptable and solutions-oriented with extensive experience in delivering exceptional support and a strong focus on team collaboration and achieving results, demonstrating flexibility with changing needs. Skilled in client relationship management, conflict resolution, and process optimization. Known for reliability and effective communication, consistently driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Senior Client Service Specialist
Procurement Partners
Brookfield, WI
05.2016 - 03.2026
- Managed customer and vendor accounts, ensuring high levels of satisfaction and retention.
- Facilitated training sessions to enhance team knowledge of procurement systems and tools.
- Achieved outstanding levels of customer satisfaction through proactive engagement with clients via phone calls, emails, meetings, webinars or workshops as needed.
- Led cross-functional teams to resolve complex client issues and improve response times.
- Mentored junior staff on best practices in client management and service excellence.
Home and Men's Department
TJ Maxx
Greenfield, WI
09.2013 - 05.2016
- Engaged customers in conversation, utilizing strong interpersonal skills to help encourage a positive shopping experience.
- Greeted customers, assisted with purchases, processed payments, and ensured a clean store environment to promote a welcoming atmosphere.
- Proficient in multitasking (help cashier when checkout lines get long, clean out fitting room, and help unload merchandise truck deliveries).
- Handled a high volume of inbound store merchandise and displayed it neatly throughout the store.
- Unloading shipments, sorting merchandise, scanning mark downs, and restocking inventory.
Warehouse Manager
Alpine Valley Music Theater
East Troy, WI
05.2010 - 09.2013
- Managed team of warehouse staff, providing training and support.
- Oversaw daily warehouse operations, enhancing inventory management efficiency.
- Monitored stock levels and ordered supplies to meet operational demand.
- Organized warehouse layout to optimize space for stock and facilitate high traffic flows.
- Coordinated delivery and pickup schedules for event equipment ensuring timely availability.
Education
BBA - Business Administration And Management
University of Wisconsin, Milwaukee
Milwaukee, WI06-2016
Skills
- Customer/vendor relationship building
- Project management
- Data analysis
- Issue resolution
- Problem solving
- Training and documentation
- Team collaboration
- Adaptive leadership
- Customer service
Timeline
Senior Client Service Specialist
Procurement Partners
05.2016 - 03.2026
Home and Men's Department
TJ Maxx
09.2013 - 05.2016
Warehouse Manager
Alpine Valley Music Theater
05.2010 - 09.2013
BBA - Business Administration And Management
University of Wisconsin, Milwaukee