Sipiao (Sue) Huang
MILTON,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Client Operation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Senior Client Service Specialist
State Street Corp.
09.2014 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Escalate potential and identified issues to senior management timely and work with business management to develop and negotiate solution
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team
ETF Client Operations
State Street Corp.
11.2012 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
New York Life Insurance Co
07.2007 - 03.2012
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Presented professional image consistent with company's brand values.
Education
Bachelor of Arts - Management
Emmanual College
Boston, MA05-2005
High School Diploma -
Quincy High School
Quincy, MA06-2001
Skills
- Client relationship building
- Effective negotiation
- Problem-solving
- Multitasking Abilities
- Understanding customer need
- Self motivation
- Teamwork and collaboration
Languages
Chinese
Native or Bilingual
Timeline
Senior Client Service Specialist
State Street Corp.
09.2014 - Current
ETF Client Operations
State Street Corp.
11.2012 - 08.2014
Sales Associate
New York Life Insurance Co
07.2007 - 03.2012
Bachelor of Arts - Management
Emmanual College
High School Diploma -
Quincy High School
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