RANDEL ROACHE
Milton,MA
Summary
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Headend Technician
Comcast
01.2019 - Current
- Responsible for installing, testing, operating, maintaining, and repairing headend equipment.
- Periodically tests all equipment and the quality of signals throughout the cable network.
- Maintains required logs, records, and other documentation pertaining to headend operations. Installs new technology as projects and department goals require.
- Conducts quality control tests and measurements on new installations.
- Performs advanced headend maintenance and troubleshooting to ensure minimal system outages.
- Assists in the fault resolution of RF, IP, and Digital Video networks.
- Maintains an inventory of required parts for headend and OTN projects.
- Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Trained junior technicians on troubleshooting procedures and safety protocols, fostering a knowledgeable workforce.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
CommTech 5 Advance-Lead Technician, Network Maintenance
Comcast
07.2010 - 01.2019
- Train new network maintenance technicians
- Responsible for installing, troubleshooting, and resolving escalated customer issues for all company residential and commercial products in accordance with the company procedures and practices
- Provides technical support, training and guidance to the field technicians installing and servicing products
- Responds to and repairs service interruptions during regular business hours, shift work or when 'on-call' as required
- Responsible for maintenance and repair of assigned areas
- Responsible for overseeing commercial accounts including hotels and local colleges
- Repair outages as required, relocation projects, splicing of coaxial cable
- Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary
Plant Operations Technician, Network Maintenance
Comcast
09.2006 - 07.2010
- Performs work near power lines and electricity
- Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage
- Install new fiber activation to the home
- Responds to and repairs service interruptions during regular business hours, shift work or when 'on-call' as required
- Performs CLI ride-out and track and repair leakage, as necessary
Residential Installation and Service Technician
02.1995 - 09.2006
- Work independently in customers’ homes and outdoors to install XFINITY products and services or troubleshoot reported issues as quickly as possible
- Build rapport with customers to ensure a positive experience
- Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide 'ready hook-up' capabilities at the time of occupancy
- Performs multi-product reconnects, requested and non-pay disconnects, and additional outlets for residential and residential-like products.
- Audit Department
- CLI Department
Education
High School Diploma -
Madison Park High School
Boston, MA01.1996
Skills
- Advanced troubleshooter
- Install V-Hubs
- Effective technical skills
- Multitasking and organization
- Works Well Under Pressure
- Attention to detail
- Troubleshooting
- Quality control
- Installation and repair
- Documentation and reporting
- Work Planning and Prioritization
- Equipment maintenance
- Operation Monitoring
Certification
- CMRT - Certified Maintenance and Reliability Technician
Awards and Acknowledgements
Hero of Valor Award | Circle of Success 2011, Hero of Valor Award | Circle of Success 2013, Certificate of Recognition | 20 Years of Dedicated Service 2015, Ace Award 2016
Trainings
- Aurora Nodes V-Hub
- Troubleshooting First Active
- Aeris Nodes V-Hub
- Q to Q
- Cross-Train with Headend- Summer Street, Boston, MA
Timeline
Headend Technician
Comcast
01.2019 - Current
CommTech 5 Advance-Lead Technician, Network Maintenance
Comcast
07.2010 - 01.2019
Plant Operations Technician, Network Maintenance
Comcast
09.2006 - 07.2010
Residential Installation and Service Technician
02.1995 - 09.2006
High School Diploma -
Madison Park High School