Jesse Lemons
Morristown
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Consistently able to maximize profitability and work cooperatively as an exemplar company representative.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Headend Technician
Comcast
Blacksburg, VA
08.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
Broadband Technician
Citizens Telephone Cooperative
Floyd, VA
07.2020 - 08.2021
- Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
- Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations.
- Streamlined work processes by collaborating with team members on complex installation projects.
- Ensured optimal network functionality through diligent monitoring of broadband systems and infrastructure.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
Client Systems Technician
United States Air National Guard
Knoxville, TN
11.2004 - 11.2010
- Implemented proactive monitoring strategies to identify potential issues before they escalated into major problems, minimizing downtime for clients.
- Provided remote support to users in various locations, resolving issues efficiently without the need for onsite visits.
- Performed routine maintenance on client systems to ensure optimal functionality, reducing the need for service calls.
- Troubleshot and repaired desktop and mobile systems.
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for over 1,000 clients.
Education
Certificate of Technical Studies - Communications And Computer Systems Operations
USAF Technical School
Biloxi, MS09-2005
No Degree - Computer Engineering
University of Tennessee
Knoxville, TNHigh School Diploma -
Jefferson County High School
Dandridge, TN06-2003
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Schematic reading
- Project management
- Hardware installation
- Installation and repair
- Critical thinking
Certification
- EHS - Environmental Health and Safety Professional
- First Aid/CPR Certified
Timeline
Headend Technician
Comcast
08.2021 - Current
Broadband Technician
Citizens Telephone Cooperative
07.2020 - 08.2021
Client Systems Technician
United States Air National Guard
11.2004 - 11.2010
Certificate of Technical Studies - Communications And Computer Systems Operations
USAF Technical School
No Degree - Computer Engineering
University of Tennessee
High School Diploma -
Jefferson County High School