Gordon Hightower
Alpena,MI
Summary
Highly skilled technician with significant experience in troubleshooting, maintenance and repair of various systems. Possess strong analytical abilities and problem-solving skills necessary for diagnosing complex issues. Demonstrated success in improving system performance and reliability through preventative maintenance and timely repairs. Proven ability to work under pressure while maintaining high standards of service delivery.
Overview
27
27
years of professional experience
Work History
Headend Technician
Charter Communications Inc
Alpena, MI
01.1998 - 03.2025
- Communicated with distributors to acquire necessary equipment for projects.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
utility technology computer background - Utility Technology Graduate Computer Background
Alpena Community College
Alpena, MI05-1998
Skills
- Equipment maintenance
- Diagnostic Problem-Solving
- System analysis
- Database management
- Technical documentation
- System installation
- Preventative maintenance
- Written/Verbal communication
- Power Tools and Equipment
- Work Planning and Prioritization
References
References available upon request.
Timeline
Headend Technician
Charter Communications Inc
01.1998 - 03.2025
utility technology computer background - Utility Technology Graduate Computer Background
Alpena Community College
Similar Profiles
KASSANDRA RIVERAKASSANDRA RIVERA
BILINGUAL RETENTION SPECIALIST at Charter Communications IncBILINGUAL RETENTION SPECIALIST at Charter Communications Inc
Michael AglialoroMichael Aglialoro
Business Account Executive at Charter Communications IncBusiness Account Executive at Charter Communications Inc
Vicky FullardVicky Fullard
Retention Customer Service Representative at Charter Communications IncRetention Customer Service Representative at Charter Communications Inc
Dionne RobinsonDionne Robinson
Sr National Sales Support Specialist at Charter Communications IncSr National Sales Support Specialist at Charter Communications Inc
Zane HoopsZane Hoops
Truck Loader at Maple Ridge Ever GreensTruck Loader at Maple Ridge Ever Greens