Ryan Morris
Leander,TX
Summary
Results-driven Headend Technician with expertise in RF technology and equipment maintenance. Proven ability to troubleshoot complex network issues and execute disaster recovery plans. Skilled in fiber optics and emergency response, consistently minimizing service disruptions and enhancing operational efficiency. Committed to quality control and technical documentation.
Overview
24
24
years of professional experience
Work History
Headend Technician
Grande Communications/ Astound Broadband
Austin, Texas
01.2016 - 04.2025
- Collaborated daily with electrical engineers and IP operations teams.
- Engaged in various RF platforms, including fiber rings, stream transports, studio feeds, and off-air feeds.
- Worked on C4 and E6000 ARRIS CMTS platforms.
- Utilized MUX, Demux, CWDM, and DWDM equipment effectively.
- Developed multiple FTTC and FTTH platforms for enhanced distribution.
- Oversaw the maintenance of backup DC batteries across various sites.
- Collaborated with contractors for the upkeep of local generators.
- Executed full load transfers at three locations on a quarterly basis.
- Remained on call 24/7 for immediate response.
- Participated in weekly meetings with company technicians and management.
- Coordinated daily with field technicians to address outages and facilitate the upgrading of new equipment.
- Diagnosed and resolved fiber distribution issues.
- Resolved core issues and minimized service disruptions.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Performed preventive maintenance tasks in accordance with the set schedules.
Broadband Network Technician
Grande Communications
Austin, Texas
04.2001 - 01.2016
- Performed splicing and troubleshooting for long-haul fiber transport, coaxial, copper, and fiber distribution, both overhead and underground.
- Utilized a range of diagnostic tools, including copper Time Domain Reflectometers (TDR), coaxial TDR, and fiber Optical Time Domain Reflectometers (OTDR).
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Trained on ticket processes and procedures, with locator for when he was absent.
- On-call rotations 24/7.
Education
Certification - Fiber & Copper Splicing Enclosures
Texas A&M University
College Station, TX01-2003
Some College (No Degree) -
ITT Technical Institute
Dallas, TXContinuing Eduation - Technical Cable Communication
NCTI Courses
Austin, TXSkills
- Equipment maintenance
- Disaster recovery planning
- RF technology
- Technical documentation
- Time management
- Emergency response
- Quality control
- Equipment troubleshooting
- Fiber optics
- Network troubleshooting
Timeline
Headend Technician
Grande Communications/ Astound Broadband
01.2016 - 04.2025
Broadband Network Technician
Grande Communications
04.2001 - 01.2016
Certification - Fiber & Copper Splicing Enclosures
Texas A&M University
Some College (No Degree) -
ITT Technical Institute
Continuing Eduation - Technical Cable Communication
NCTI Courses
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