Brandon Payne
Ontrack at GameStop DC
Irving,TX
1
Certification
20
years of professional experience
Knowledgeable shipping supervisor with solid background in overseeing shipping operations and improving workflow efficiency. Managed teams effectively, ensuring timely and accurate order fulfillment. Demonstrated ability in logistics coordination and inventory management. Proven analytical, problem solver with project management and leadership skills in fast paced environments. Great team leader with excellent communication, interpersonal and customer service skills. Proficient in Microsoft word, as400, excel, and power point software. Knowledgeable in Microsoft Office Experienced manager who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to clients, families and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Able to network with public organizations and businesses to create successful partnerships. Adept at handling confidential and/or sensitive information.
Work History
Warehouse Electronic Technician
1 Year 6 Months- Diagnosed and repaired electronic systems to ensure optimal performance and reliability.
- Conducted routine inspections and preventive maintenance on equipment to prevent downtime.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
- Trained junior technicians on troubleshooting techniques and safety protocols for electronic repairs.
ECT Operations Manager
2 Years 9 Months- Streamlined operations by implementing efficient routing and scheduling systems to enhance delivery accuracy.
- Coordinated shipping and receiving processes to ensure timely delivery of goods.
- Trained and mentored staff on best practices for efficiency and safety.
- Oversaw documentation for compliance with shipping regulations and standards.
- Coordinated daily logistics for fleet operations, ensuring timely deliveries and optimized routes.
- Managed communication between drivers and clients to resolve issues swiftly and efficiently.
Shift Supervisor
1 Year 10 Months- Trained new staff on operational procedures and customer service protocols.
- Implemented process improvements that enhanced workflow and reduced delays.
- Conducted performance evaluations to foster employee development and accountability.
- Resolved customer issues promptly, maintaining high satisfaction levels in service delivery.
Driver Manager
7 Years 1 Month- Organizes work load by evaluating routes, trucks and drivers at beginning of each shift, evaluating the factors that impact on-time delivery and anticipating/ addressing problems before they arise.
- Completes duties and assignments timely, thoroughly and accurately, proofs/edits own work to ensure error free execution.
- Seeks solutions to unexpected problems, acts promptly and decisively; uses job and industry knowledge and experience to make practical decisions about course of action.
- Tracks drivers and shipments to ensure on-time pickup and delivery within established 'windows', responds appropriately and timely to notifications of unexpected events, maintains accountability for timely execution of assigned loads by communicating effectively across shift or other changes and ensures that unexpected events do not result in late or dropped loads.
- Manages unseated equipment to ensure maximum equipment utilization.
- Keeps accurate and complete records of shipments, pros, changes and communicates information effectively, completely and accurately to payroll and accounts receivable.
- Monitors scheduled PMs and ensures equipment is maintained in optimum condition, communicates effectively with drivers and maintenance on equipment maintenance issues, effectively and efficiently facilitates notification of needed repairs or upgrades.
- Brings forth suggestions for improvements in process.
- Prepares reports as requested for internal or customer distribution and discussion, outlining emerging and anticipated issues and potential solutions.
- Encourages drivers to take advantage of Fuel Economy programs, provides support and incentive to compliant drivers and notification of deficiency to those unwilling to work at improving fuel economy.
- Encourages drivers to use qualcomm, to keep qualcomm units in working order and facilitates repairs to units when necessary.
General Manager
2 Years 3 Months- Managed incoming and outgoing shipments, ensuring accurate documentation and compliance with shipping protocols.
- Participate in developing policies and procedures.
- Manage staff.
- Hire, train, and terminate workers as needed.
- Determine salary brackets.
- Handle employee relations.
- Attend and preside over meetings.
- Maintain employee records.
- Manage and direct overall operations.
- Set goals for each department.
- Clearly communicate goals to department heads.
- Measure the success of each department.
- Manage support staff.
- Delegate responsibility.
- Generate and present reports on departmental goals.
- Participate in seminars and conferences.
- Motivate and encourage employees.
- Participate in lead generation and business development.
- Ensure high customer and client satisfaction.
- Solicit customer feedback.
- Ensure inventory is stocked and consistently replenished.
- Promote company's mission and values.
- Set district and regional goals.
Quality Assurance
3 Years- Design test plans, scenarios, scripts, or procedures.
- Test system modifications to prepare for implementation.
- Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
- Document software defects, using a bug tracking system, and report defects to software developers and project managers.
- Identify, analyze, and document problems with program function, output, online screen, or content.
- Monitor bug resolution efforts and track successes.
- Create or maintain databases of known test defects.
- Plan test schedules or strategies in accordance with project scope or delivery dates.
- Participate in product design reviews, providing input on functional requirements, product designs, schedules, or potential problems.
- Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
- Advise, mentor, train or assist quality assurance analysts and developers at other skill levels, as needed, to ensure timely releases of high quality code.
- Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.
- Other duties as assigned.
Team Lead
3 Years 1 Month- Trains and provides technical guidance to 20 – 30 shift team members (palletizing team, forklift operators and the Warehouse Clerk). Assigns work tasks to team members and monitors task accomplishment. Ensures team members have the proper tools, supplies, and equipment needed for successful task completion. Ensures safe work practices/promotes a safe work environment.
- Oversaw daily shipping and receiving operations to ensure timely processing of incoming and outgoing goods.
- Communicates with team members and management to ensure warehouse effectively supports plant operations and to ensure orders are shipped and completed on time.
- Keeps team members apprised regarding administrative matters, policy, procedures, team/department performance and other work related matters that affect them through monthly team meetings, shift start-up meetings, and one-on-one contacts. Provides feedback to every team member regarding his/her individual work performance on a reoccurring basis and via the annual performance review.
- Reviews workload for own and following shifts; ensures staffing levels are sufficient to accomplish workload; defines and prioritizes work tasks. Implements NQS and GMP sanitation standards in the warehouse and monitors compliance daily.
- Perform other job duties as assigned.
Education
High School Diploma
High School
Skills
Logistics
General Management
Driver Retention
AS400 Administration
Project Management
Quality Assurance
Sales Operations
Warehouse management
Staff supervision
Receiving coordination
Certification
- Licensed Forklift - 15 years+
- CET - Certified Electronics Technician
- DOT Training - 11 years+
- CPR and First Aid
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Warehouse Electronic Technician
Ontrack at GameStop DC
01.2025 - CurrentRead More
ECT Operations Manager
National Carriers, Inc.
03.2022 - 12.2024Read More
Shift Supervisor
National Carriers, Inc.
05.2020 - 03.2022Read More
Driver Manager
National Carriers, Inc.
04.2013 - 05.2020Read More
General Manager
Saltwater Paradise
04.2010 - 07.2012Read More
Quality Assurance
McDonald Technologies
01.2009 - 01.2012Read More
Team Lead
UTi Worldwide (DSV A/S)
01.2007 - 02.2010Read More
Nimitz
High School
Read More
ATI Career Training Center-Dallas
High School Diploma
Read More