Jayla Winston
Joliet,IL
Summary
Experienced customer service representative and warehouse associate with a strong background in quality assurance, logistics, and administrative tasks. Demonstrated expertise in packing, picking, and order fulfillment, resulting in smooth operations and high customer satisfaction levels. Committed to driving innovation and process improvement to contribute to efficient workflows and deliver exceptional service.
Overview
4
4
years of professional experience
Work History
Electronic Monitoring
The Geo Group
04.2023 - Current
- Manage inbound/outbound calls, monitor individuals in Electronic Monitoring program, ensuring compliance
- Assist officers with protocols, review potential violations, ensuring adherence to regulations
- Support individuals with schedules, documents, and rule inquiries, facilitating smooth operations
- Respond to alarms, coordinate with dispatch and victims, ensuring safety and timely response
- Document interactions and actions for each alarm, maintaining accurate records for accountability
- Manage complex electronic monitoring system, ensuring compliance and swift response to alarms
- Analyze potential violations, maintaining meticulous records for accountability
Customer service representative
Eby brown
04.2022 - 01.2023
- Maintained prompt and precise data entry while handling customer orders and credits.
- Resolved customer issues, collaborated with vendors, enhancing service quality and retention
- Provided professional assistance, maintaining high service standards and operational efficiency
- Managed administrative tasks, including special orders, improving overall efficiency
- Regularly attended training programs for continuous skill improvement.
- Boosted client retention by fostering trust among customers, vendors, and colleagues.
Warehouse Associate
Cardinal Health
01.2021 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
Education
Associate Of General Studies - General Studies
Joliet Junior College
Joliet, IL12.2026
Skills
- Administrative tasks
- Order fulfillment
- Quality assurance
- Logistics
- Problem-solving
- Time management
- Inventory Management
Timeline
Electronic Monitoring
The Geo Group
04.2023 - Current
Customer service representative
Eby brown
04.2022 - 01.2023
Warehouse Associate
Cardinal Health
01.2021 - 05.2022
Associate Of General Studies - General Studies
Joliet Junior College
Similar Profiles
Gabriel RodriguezGabriel Rodriguez
Correctional Officer at The Geo GroupCorrectional Officer at The Geo Group
Jacob VodochodskyJacob Vodochodsky
Residential Advisor at The Geo GroupResidential Advisor at The Geo Group
Paul VillarrealPaul Villarreal
Correctional Sergeant at The Geo GroupCorrectional Sergeant at The Geo Group