A highly driven, analytical, and results-oriented Information Technology (IT) professional who holds a foundation of knowledge and skills within cyber security, technical troubleshooting, and systems administration. Ability to troubleshoot and resolve computing issues around hardware, software, network connectivity, access control, and communications. Strong problem-solving skills using operational and diagnostic procedures with the ability to proactively secure operating systems and technical platforms. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Brandon Peck
Garrett,PA
Summary
Overview
3
Certifications
7
years of professional experience
Work History
Prime Technical Services (Contractor) To Peraton (Full-Time)
Technical Support Representative Senior Specialist
06.2022 - Current
Job overview
- Responsible for providing technical IT support and solutions to end users on phones, utilizing root cause analysis to uncover issues to implement timely system resolutions
- Create detailed interactions while troubleshooting and solving issues with hardware, network, VPN's, log-ins, RSA tokens, and other accessories
- Utilize multiple programs and software for troubleshooting, maintaining an eye for detail to implement process improvement strategies that improve cyber security measures.
- Skilled at working independently and collaboratively in a team environment.
Ridgeline Computer Solutions
Technician
Job overview
- Attended to phone calls and customer's needs to providing high quality customer service
- Replaced, repaired, tested hardware, and cleaned malware, viruses, and other concerns on computers or laptops
- Assisted with servers and backups including repair and set up.
KML Union CarpentersPittsburgh, PA
Heavy Highway Journeyman Carpenter
05.2017 - 06.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
CVS Distribution Center
Front Desk Lead
Job overview
- Supported the manager and ad-hoc business needs
- Provided an excellent customer experience and managed customer relationships to create repeat business
- Assisted with team management and daily operations to ensure sales performance goals were met.
Education
Rockwood Area High SchoolRockwood, PA
High School Diploma
06.2012
University Overview
Skills
- Systems Administration
- Information Technology
- Data Analysis & Reporting
- Cyber Security
- LANS & WANS
- Process Improvement
- Active Directory
- Microsoft Office Suite
- Office365 Applications
- Network fundamentals
- Account Administration
- Help Desk Software
- IT Documentation
- Remote Access
- Windows Administration
- Effective Customer Service
- Help Desk Support
- Maintaining Security
Education Certifications
Education Certifications
- CompTIA CYSA+ (CSO-002), In Progress, Threat Detection Techniques, Analyzing & Interpreting Data, Identifying & Addressing Vulnerabilities, Preventative Measures, Responding & Recovering from Incidents
- CompTIA Security+ (SY0-601), Apr 2022, Attacks, Threats & Vulnerabilities, Architecture & Design, Implementation, Operations & Incident Response, Governance, Risks & Compliance
- CompTIA Network+ (N10-008), Mar 2022, Networking Fundamentals, Network Implementations, Network Operations, Network Security, Network Troubleshooting
- CompTIA A+, Dec 2021, Hardware Components & Devices, Operating Systems (Mac, Linux, Mobile), Software Troubleshooting, Networking, Hardware & Networking Troubleshooting, Security, Mobile Devices, Virtualization & Cloud Computing, Operational Procedures
- California University of Pennsylvania, California, PA, 2012 - 2013, Computer Information Systems
- Rockwood Area High School, Rockwood, PA, Graduated: 2012, High School Diploma
Certification
CompTIA A+
CompTIA Network+
CompTIA Security+
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Timeline
Technical Support Representative Senior Specialist
Prime Technical Services (Contractor) To Peraton (Full-Time)
06.2022 - Current
Heavy Highway Journeyman Carpenter
KML Union Carpenters
05.2017 - 06.2022
Rockwood Area High School
High School Diploma
CompTIA A+
CompTIA Network+
CompTIA Security+
Technician
Ridgeline Computer Solutions
Front Desk Lead
CVS Distribution Center
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