Brandon Perkins
Harlem,GA
Summary
Results-driven System Analyst with a strong foundation in IT systems and a burgeoning focus on cybersecurity. Proven ability to analyze complex systems, identify vulnerabilities, and implement effective security measures. Adept at translating technical requirements into practical solutions that enhance data protection and mitigate cyber threats. Seeking to leverage analytical skills and cybersecurity knowledge to contribute to a dynamic cybersecurity team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Administrator
LNO
06.2022 - Current
- Planned and implemented upgrades to system hardware and software.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Implemented and maintained virtual private networks.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
Client Systems Technician
United States Air Force
12.2019 - Current
- Provided on-site and remote technical support to users.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Reported incidents and executed corrective procedures.
- Supported and maintained user account information.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Provided remote support to users in various locations, resolving issues efficiently without the need for onsite visits.
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Installed new hardware and software, patched systems, and configured settings.
Systems Analyst
Crosscountry Mortgage Inc
03.2022 - 03.2023
- Provided client support on system operation and troubleshooting.
- Resolved malfunctions with systems and programs through troubleshooting.
- Installed system updates to address vulnerabilities and reduce security issues.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Diagnosed, troubleshot and resolved network and system problems.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Investigated system issues and implemented resolutions to reduce downtime.
Network Support Technician
AT&T
10.2016 - 12.2019
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Optimized system stability by conducting routine maintenance tasks, such as updates and backups.
- Reduced response time to network issues by developing efficient ticketing procedures for reporting problems.
- Designed and evaluated WAN and LAN connectivity technologies.
System Analyst
SAIC - Army Enterprise Service Desk
01.2014 - 08.2016
- Offered input for complex documents to support client-ready final versions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
05.2025
Associate of Science - Information Technology
Georgia Military College - Milledgeville
05.2013
Skills
- System Testing
- Program installations
- Device configuration
- Equipment management
- Network Security
- User Support
- Network Troubleshooting
- Technical Support
- Firewall Management
- Hardware Installation
- Connectivity Resolution
- Incident Management
- Remote Access
Certification
CompTIA Security+
CompTIA A+
Timeline
System Administrator
LNO
06.2022 - Current
Systems Analyst
Crosscountry Mortgage Inc
03.2022 - 03.2023
Client Systems Technician
United States Air Force
12.2019 - Current
Network Support Technician
AT&T
10.2016 - 12.2019
System Analyst
SAIC - Army Enterprise Service Desk
01.2014 - 08.2016
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Information Technology
Georgia Military College - Milledgeville
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