Jennifer Petrella
Cheyenne,WY
Summary
Dynamic System Administrator with extensive experience at Sweetwater County and Wyoming Supream Court, excelling in system upgrades and performance tuning. Proven track record in enhancing network stability and user satisfaction through effective technical support and proactive monitoring. Adept at managing user access rights while fostering team collaboration and continuous improvement in IT processes.
Overview
22
22
years of professional experience
Work History
System Administrator
Sweetwater County
Green River, WY
04.2020 - Current
- Configured and maintained server infrastructure to ensure optimal performance and reliability.
- Monitored system performance and resolved issues to minimize downtime and enhance user experience.
- Implemented security protocols to protect sensitive data and maintain compliance with industry standards.
- Assisted in managing software updates and patches to keep systems secure and up-to-date.
- Managed system updates and patches to ensure optimal performance and security compliance.
- Monitored network performance, identifying issues and implementing solutions to minimize downtime.
- Configured and maintained servers, ensuring reliable operation of essential services and applications.
- Developed documentation for systems processes, enhancing team knowledge sharing and operational efficiency.
- Provided technical support to end-users, resolving issues promptly to maintain productivity across departments.
- Led initiatives for system upgrades, collaborating with cross-functional teams to align technology with organizational goals.
- Mentored junior staff on best practices for system administration, fostering skill development within the team.
- Analyzed system performance metrics regularly, identifying opportunities for improvement in infrastructure management.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Drove continuous improvement of IT governance processes.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
- Enhanced employee productivity with rollout of centralized authentication system, simplifying access controls.
- Achieved notable improvement in network stability by regularly updating system software and applying patches.
- Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
- Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
- Improved operational efficiency, leveraging cloud technologies for scalable and cost-effective infrastructure solutions.
System Administrator
Wyoming Supreme Court
Cheyenne, WY
02.2004 - 04.2020
- Managed system updates and patches to ensure optimal performance and security compliance.
- Monitored network performance, identifying issues and implementing solutions to minimize downtime.
- Configured and maintained servers, ensuring reliable operation of essential services and applications.
- Developed documentation for systems processes, enhancing team knowledge sharing and operational efficiency.
- Provided technical support to end-users, resolving issues promptly to maintain productivity across departments.
- Led initiatives for system upgrades, collaborating with cross-functional teams to align technology with organizational goals.
- Mentored junior staff on best practices for system administration, fostering skill development within the team.
- Analyzed system performance metrics regularly, identifying opportunities for improvement in infrastructure management.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Implemented and maintained virtual private networks.
- Devised scripts and automation tools to improve system efficiency.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
Education
Certificate of Technical Studies -
Comptia
Chicago, ILBachelor of Science - Telecommunications
DeVry University
Chicago, IL10.1996
Skills
System upgrades
System monitoring
Technical support
System updates
Remote Access
Windows administration
User management
Software installation
Desktop troubleshooting
Server management
Backup management
Hardware and software installation
Disaster recovery
IT documentation
File system administration
Helpdesk operations
Device configuration
Server maintenance
Hardware troubleshooting
Program installations
Configuration management
End point configurations
Patch management
Hardware provision management
Project management
Mobile device management
Capacity planning
Email administration
Equipment management
Virtualization
Performance tuning
Offboarding and onboarding
Virtualization technologies
Vendor coordination
Software change management
Technical solution development
Server improvements
New program installations
Diagnosing issues
Active directory
Infrastructure upgrading
Storage management
Technical troubleshooting
User support
Hardware installation
Database administration
Data backup
Cloud management
Quick learner
IP addressing and subnetting
Vendor relationship management
VMware and Oracle VM
Wireless networking
Attention to detail
Virtual machine operation
Remote conferencing support
Application configuration
Team collaboration
New technology integration
System testing
Timeline
System Administrator
Sweetwater County
04.2020 - Current
System Administrator
Wyoming Supreme Court
02.2004 - 04.2020
Certificate of Technical Studies -
Comptia
Bachelor of Science - Telecommunications
DeVry University