Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Perry

Covington,KY

Summary

Proven leader with a track record of enhancing customer satisfaction at Citibank and streamlining warehouse operations at Amazon. Skilled in customer service and warehouse logistics, adept at improving team efficiency. Excels in problem-solving and leadership, driving results through excellent active listening and goal oriented focus.

Overview

14
14
years of professional experience

Work History

Warehouse Associate

Amazon
10.2019 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Substance Abuse Technician

Transitions
03.2024 - 07.2024
  • Improved client outcomes through consistent monitoring, assessment, and documentation of progress in therapy sessions.
  • Implemented relapse prevention strategies by identifying triggers, developing coping skills, and creating personalized action plans for each client''s unique situation.
  • Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
  • Reduced substance abuse relapse rates by implementing evidence-based treatment plans and interventions.

Customer Relations Team

Citibank
01.2014 - 01.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed and implemented customer service policies and procedures.
  • Streamlined team communication for improved efficiency in handling customer concerns.
  • Mentored junior staff members on best practices in customer relations, fostering professional growth within the team.

Cashier

Kroger
07.2010 - 01.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Newport High School
Newport, KY
05.2010

Skills

  • Shipping and receiving
  • Leadership and team building
  • Warehouse Logistics
  • Customer Service
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Problem-Solving
  • Reliable and punctual

Timeline

Substance Abuse Technician

Transitions
03.2024 - 07.2024

Warehouse Associate

Amazon
10.2019 - Current

Customer Relations Team

Citibank
01.2014 - 01.2018

Cashier

Kroger
07.2010 - 01.2012

High School Diploma -

Newport High School

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Brandon Perry