Brandon Phillips
Longview
Summary
Results-driven professional with extensive experience in operations management and strategic planning. Known for optimizing resource allocation and enhancing operational efficiency, ready to contribute to impactful business outcomes.
Overview
9
9
years of professional experience
Work History
Company Owner
C&E Services
Longview, TX
01.2021 - 10.2025
- Developed operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring compliance with industry regulations and standards.
- Implemented cost-saving measures that improved overall business profitability.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Optimized resource allocation to ensure projects were completed within deadlines and budgets constraints.
- Built loyal account base and long-term business relationships with accounts.
- Developed long-term relationships with key clients, vendors and service providers.
- Increased company growth by strategically developing and implementing effective business plans.
- Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
- Managed employees by supervising daily tasks.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Fabrication Lead
Superior Stainless and Alloys
Marshall, TX
08.2020 - 04.2021
- Oversaw fabrication workflows, ensuring adherence to safety standards and quality benchmarks.
- Mentored junior team members, fostering skill development and operational efficiency.
- Implemented process improvements that enhanced production speed and reduced waste.
- Coordinated resource allocation, optimizing material usage and minimizing downtime.
Field Service Technician
Solaris Oilfield Infrastructure
Early, TX
03.2017 - 01.2019
- Diagnosed and resolved technical issues in field environments, ensuring optimal equipment performance.
- Performed routine maintenance on complex machinery, reducing downtime and extending equipment lifespan.
- Collaborated with cross-functional teams to implement process improvements and enhance service delivery efficiency.
- Trained junior technicians on safety protocols and troubleshooting techniques, fostering a culture of continuous learning.
- Led initiatives to streamline service processes, resulting in improved response times and customer satisfaction ratings.
- Responded quickly to emergency maintenance requests for timely on-call support.
Education
High School Diploma -
Marshall ISD
Marshall, TX05-2002
Skills
- Customer relations
- Personnel management
- Small business operations
- Business development
- Business planning
- Team management
- Operations management
- Strategic planning
- Customer service
- Purchasing and planning
- Relationship building
- Attention to detail
- Team collaboration and leadership
- Work Planning and Prioritization
- Task delegation
- Issue resolution
Timeline
Company Owner
C&E Services
01.2021 - 10.2025
Fabrication Lead
Superior Stainless and Alloys
08.2020 - 04.2021
Field Service Technician
Solaris Oilfield Infrastructure
03.2017 - 01.2019
High School Diploma -
Marshall ISD