Brandon Portalatin
Oakland,FL
Summary
Dynamic hospitality leader with over a decade of experience delivering exceptional customer service and fostering memorable guest experiences. Expert in identifying customer needs and implementing tailored solutions that enhance satisfaction and loyalty. Known for overcoming challenges through meticulous preparation and unwavering diligence, consistently driving team performance and operational excellence. Committed to creating a positive work environment that empowers staff and elevates service standards.
Overview
8
8
years of professional experience
Work History
Bartender
JW Marriott Bonnet Creek
Orlando, FL
04.2025 - Current
- Delivered excellent customer service by greeting customers warmly and attentively.
- Maintained accurate inventory of liquor, beer, wine, and other beverages.
- Prepared alcoholic and non-alcoholic beverages following established recipe standards.
- Recommended drinks to customers based on individual preferences.
Assistant Food & Beverage Manager
Rosen Shingle Creek
Orlando, FL
01.2024 - 04.2025
- Oversaw restaurant operations to ensure high-quality service delivery.
- Maintained inventory of alcohol and paper products for efficient management.
- Scheduled staff to optimize service levels and operational efficiency.
- Managed profit and loss margins, ensuring adherence to financial standards.
Assistant Housekeeping Manager
Hyatt Regency Orlando Airport
Orlando, FL
08.2023 - 01.2024
- Achieved 98% cleanliness score consistently throughout the year.
- Managed inventory of housekeeping supplies, including sheets and towels.
- Scheduled staff shifts to ensure adequate coverage.
- Processed payroll accurately and on time for all employees.
- Conducted research for capital projects to support departmental goals.
Assistant Front Office Manager
Hyatt Regency Orlando Airport
Orlando, FL
08.2022 - 08.2023
- Managed hotel inventory and pricing strategies to maximize revenue.
- Confirmed staff schedules, assisted with payroll processes, and performed data entry accurately.
- Achieved revenue targets through effective upselling and enrollment strategies.
- Resolved billing discrepancies for guests, groups, and third parties promptly.
- Addressed guest complaints and issues to enhance overall satisfaction.
Food & Beverage Supervisor
Hyatt Regency Orlando Airport
Orlando, FL
05.2022 - 08.2022
- Coordinated schedules to ensure optimum staffing levels aligned with business needs.
- Managed inventory and prepared requisitions for seamless supply chain operations.
- Addressed guest complaints promptly to uphold service standards.
- Oversaw restaurant floor management, ensuring smooth operations and enhanced guest satisfaction.
Bartender
Hyatt Regency Orlando Airport
Orlando, FL
02.2018 - 04.2022
- Crafted signature cocktails and customized drinks based on guest preferences.
- Managed inventory levels and ordered supplies to maintain efficient bar operations.
- Trained and mentored new bartenders on techniques and service standards.
- Developed seasonal drink menus, enhancing customer experience and engagement.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
General Studies -
Valencia College
Orlando, FL12.2016
Skills
- Bilingual communication
- Leadership and management
- Customer service expertise
- Food service operations
- Computer proficiency
- Hospitality experience
- Strong multitasking
Timeline
Bartender
JW Marriott Bonnet Creek
04.2025 - Current
Assistant Food & Beverage Manager
Rosen Shingle Creek
01.2024 - 04.2025
Assistant Housekeeping Manager
Hyatt Regency Orlando Airport
08.2023 - 01.2024
Assistant Front Office Manager
Hyatt Regency Orlando Airport
08.2022 - 08.2023
Food & Beverage Supervisor
Hyatt Regency Orlando Airport
05.2022 - 08.2022
Bartender
Hyatt Regency Orlando Airport
02.2018 - 04.2022
General Studies -
Valencia College