Stephanie Gladu
Littleton,CO
Summary
Adaptable professional with a background in high-pressure service environments. Experience with Excel, spreadsheets, and various computer related tasks emphasizing organization and management. Recognized for strong problem-solving abilities and clear communication, ensuring customer satisfaction and team alignment.
Overview
5
5
Languages
12
12
years of professional experience
Work History
Bartender
TAG Restaurant Group
Highlands Ranch, Colorado
11.2023 - Current
- Proficiency on multiple POS and computer systems for organization and management of service
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed inventory by restocking supplies and monitoring product levels.
- Collaborated with kitchen staff and management to streamline service
- Resolved customer complaints in a professional manner.
- Effectively multitasked within a fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
- Conducted training sessions for new bartenders to enhance their skills and knowledge.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bartender
Old Chicago Pizza
Highlands Ranch, Colorado
02.2021 - 11.2023
- Proficiency on multiple POS and computer systems for organization and management of service
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed inventory by restocking supplies and monitoring product levels.
- Collaborated with kitchen staff and management to streamline service
- Developed good working relationships with fellow employees through effective communication.
- Conducted training sessions for new bartenders to ensure proper service techniques.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within a fast-paced environment.
- Resolved customer complaints in a professional manner.
Sales Associate
Pet City Pets
Aurora, Colorado
06.2014 - 12.2019
- Resolved customer inquiries and issues promptly to ensure high satisfaction levels.
- Answered incoming calls, delivering information on store products and services.
- Addressed customer complaints with professionalism to maintain positive relationships.
- Built and maintained relationships with peers and upper management to drive team success.
- Proficiency in Excel and managing spreadsheets to track information and sales
- Maintained accurate sales records for store management to support decision-making.
- Coordinated scheduling to enhance operational efficiency across the team.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Explaining, creating, and utilizing contracts in both English and Spanish
Education
Some College (No Degree) - Secondary Education / Linguistics
Northern Arizona University
Flagstaff, AZSkills
- Customer service
- Computer systems proficiency
- Excel proficiency
- Training and mentoring
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Adaptability
- Bilingual communication
- Clear and effective communication
- Quick learning
- Positive demeanor
- Clear and effective communication
- Positive demeanor
Languages
English
Native/ Bilingual
Spanish
Professional
Italian
Limited
French
Limited
American Sign Language
Limited
Timeline
Bartender
TAG Restaurant Group
11.2023 - Current
Bartender
Old Chicago Pizza
02.2021 - 11.2023
Sales Associate
Pet City Pets
06.2014 - 12.2019
Some College (No Degree) - Secondary Education / Linguistics
Northern Arizona University