Brandon Quincy
DeSoto,Texas
Summary
Results-driven customer experience professional with proven success across finance, telecommunications, and technology industries. Experienced in client relationship management, account support, technical troubleshooting, and brand engagement through roles with Capital One, Verizon Wireless, and Apple Tech Support. Skilled at improving customer satisfaction, resolving issues efficiently, educating clients on digital tools, and building long-term relationships. Strong communicator with a passion for delivering high-quality service, supporting business growth, and creating positive customer experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Banker
Capital One
Dallas, TX
07.2024 - Current
- Assisted clients with account openings, digital banking tools, and financial education.
- Led community outreach programs and financial literacy workshops for students and local groups.
- Mentored interns by developing confidence, motivation, and workplace readiness.
- Created branded video content and media projects to support events and company culture.
- Collaborated on presentations and growth initiatives to improve customer experience.
- Visited additional branch locations to optimize customer flow and share service best practices.
- Built strong customer relationships through positive communication and solution-focused support.
Team Leader
Walmart
DeSoto, Texas
06.2023 - 06.2024
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success.
- Coached new employees struggling with specific tasks.
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Trained staff in job roles, business policies and industry best practices.
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
- Supported business operations by preparing and processing [Type] documentation.
- Optimized policies to better handle current and expected needs.
- Used administrative and operational expertise to help team meet deadlines and long-term objectives.
- Kept accurate inventory records and tracked costs against budget targets.
- Organized data and documentation to support accurate business forecasting.
Technical Support Representative
Apple
Dallas, Texas
09.2022 - 07.2023
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Identified and resolved issues using software and hardware.
- Guided users with troubleshooting using diagnostic tools.
Customer Service Representative
Health Equity
DeSoto, Texas
08.2020 - 09.2022
- Documented, researched and resolved customer service issues.
- Anticipated needs and resolved problems to keep customers happy.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
Telesales Representative
Verizon Wireless
Irving, Texas
03.2017 - 03.2020
- Maintained detailed records of interactions to facilitate future follow-up.
- Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections.
- Determined timing and motivation and redirected concerns to manage and nurture prospect relationships.
- Provided regular updates on call activities to management via written reports or presentations.
- Scheduled appointments with qualified leads for sales team to follow up on.
- Persuaded potential customers to purchase [Product or Service] with prepared sales talks.
- Surpassed performance quotas, selling over $[Amount] in average week.
Security Officer
G4S Security
Dallas, Texas
02.2015 - 12.2016
- Secured building against unauthorized access and conducted regular patrols.
- Manned entrance and exit posts and checked authorization for personnel and visitors.
- Used verbal and physical deescalation strategies to restore order and reduce tension.
Education
No Degree - Business Administration And Management
Kilgore College
Kilgore, TexasPersonal Branding -
Udemy
Skills
Customer Relationship Management (CRM)
Customer Success & Retention
Technical Support & Troubleshooting
Account Management
Client Communication
Brand Reputation & Customer Experience
Problem Solving & Conflict Resolution
Sales & Consultative Solutions
Community Engagement & Outreach
Training, Onboarding & Education
Timeline
Banker
Capital One
07.2024 - Current
Team Leader
Walmart
06.2023 - 06.2024
Technical Support Representative
Apple
09.2022 - 07.2023
Customer Service Representative
Health Equity
08.2020 - 09.2022
Telesales Representative
Verizon Wireless
03.2017 - 03.2020
Security Officer
G4S Security
02.2015 - 12.2016
No Degree - Business Administration And Management
Kilgore College
Personal Branding -
Udemy