Angel Tentle
Clifton,NJ
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
6
6
years of professional experience
Work History
Banker
Blue Foundry Bank
03.2024 - Current
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Counted, verified and handled bank deposits and armored car transactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Cross-sold credit cards, and other bank products.
- Educated customers on online banking and mobile banking applications.
Cash Supervisor
Brinks Incorpated
11.2022 - 01.2024
- Ensured compliance with company policies and regulatory requirements through regular audits of cash transactions and reports.
- Promoted a culture of teamwork and collaboration among staff, leading to increased efficiency in daily tasks and improved overall job satisfaction.
- Enhanced cash handling accuracy by implementing efficient counting procedures and daily reconciliation processes.
- Collaborated with other supervisors to develop best practices for cash handling procedures, resulting in increased productivity across departments.
- Reduced teller errors by providing regular training sessions on transaction processing and techniques.
- Resolved escalated customer issues promptly, demonstrating exceptional problem-solving skills and maintaining a high level of customer satisfaction.
- Developed effective strategies to minimize risk exposure related to cash transactions and currency fluctuations.
- Streamlined reconciliation processes for timely resolution of discrepancies and improved accuracy in reporting.
Cash Lead
Brinks Incorpated
07.2021 - 11.2022
Teller
Brinks Incorpated
03.2019 - 06.2021
Teller
PNC Bank
05.2020 - 05.2020
Education
Bachelor of Science - Biochemistry
Montclair State University
Montclair, NJ05.2026
High School Diploma -
Passaic High School
Passaic, NJ06.2018
Skills
- Fraud prevention
- Time Management
- Team Leadership
- Verbal and written communication
- Operations Management
- Customer Relationship Management (CRM)
- Workforce Management
- Product Management
- Salesforce Management
- Customer Service
Languages
Spanish
Limited Working
Timeline
Banker
Blue Foundry Bank
03.2024 - Current
Cash Supervisor
Brinks Incorpated
11.2022 - 01.2024
Cash Lead
Brinks Incorpated
07.2021 - 11.2022
Teller
PNC Bank
05.2020 - 05.2020
Teller
Brinks Incorpated
03.2019 - 06.2021
Bachelor of Science - Biochemistry
Montclair State University
High School Diploma -
Passaic High School
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