Brandon Quintana
Account Manager
San Jose,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Account Manager, Inside Sales
Thermal Conductive Bonding, Inc.
San Jose, CA
09.1998 - 03.2021
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Liaised between account holders and various departments.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Answered customers' questions regarding products, prices and availability.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Managed friendly and professional customer interactions.
Education
No Degree - Associate of Arts
West Valley College
Saratoga, CAHigh School Diploma -
Oak Grove High School
San Jose, CA06.1990
Skills
- Trade requirements
- New account creation
- Order management
- Persuasive negotiator
- Account verification
- Cost reviewing
- Account servicing skills
- Vendor management
- Product and service sales
- Operations
- Customer rapport
Timeline
Account Manager, Inside Sales
Thermal Conductive Bonding, Inc.
09.1998 - 03.2021
No Degree - Associate of Arts
West Valley College
High School Diploma -
Oak Grove High School