Summary
Overview
Work History
Education
Skills
Websites
Certification
Trailhead Profile
Timeline
Generic

Brandon Radford

Seattle,WA

Summary

Passionate about communication, leadership, and driving initiatives in dynamic and challenging settings. Seeking opportunities to enhance technical skills and effectively solve real-world problems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Health Cloud & Service Cloud Salesforce Developer

archesys
11.2024 - Current
  • Constantly evaluating edge cases and updating workflow development processes to account for unique circumstances and documenting these issues for future use cases. Helped solution updated workflow processes for back-end, front-end, and integration.
  • Proposed, created, and published Maryland's Salesforce onboarding document for new developers. This stemmed from mentoring/training other developers in the environment and realizing a gap in Maryland's onboarding process. The document centralized all links and important documents with sequential steps to onboard. Reducing lift to create and maintain documentation while leveraging existing documentation.
  • Daily feature merges and releases to non-production environments. Using GitHub Actions to release features and destructive changes. Updating pipelines and workflows to accommodate an evolving org. Peer reviewing pr's and assisting with merge conflicts with other commits. Leveraging a Git Flow branching strategy and a squash and merge commit style.
  • Full Stack design & development of several objects for the integration sync. Weighed the pro's and cons of multi-check vs regular checkbox due to the volume of boolean statements. Flattened the data from several objects into one object. Allowed field tracking for version history on object records. Created Architectural Design Record(ADR) with unanimous approval from 7 leading engineers/architects.
  • Working closely with Product owner and UI/UX Designers to recommend OOTB solutions and custom development if needed; to translate stakeholder/end user requirements into tickets and feature builds.
  • Architected, designed, and developed a key feature for the Employer Verification process in Service Cloud, supporting the Customer Care persona. Collaborated regularly with stakeholders to define requirements and ensure alignment with business goals. Delivered a scalable solution that included custom schema objects, multiple Flow automations, and a utility Apex class composed of decoupled methods to handle core logic. Implemented SObject-level InvocableVariable annotations to enable cross-object reusability and leveraged Data Cloud namespace classes to enhance duplicate rules and matching criteria. The solution allows dynamic match threshold configuration and compatibility with any object and duplicate rule, improving flexibility and reducing false positives in duplicate detection.
  • Developed and deployed Case Management features Case routing, Queues, Web-To-Case, Email-To-Case, Case Escalation, Case Record Types, Case Record Type Picklist values, and Case Flexipage for Customer Care persona.
  • Developed and deployed changes to accommodate migration to Person Accounts.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

B2B Salesforce Developer (Full Stack)

COLUMBIA DISTRIBUTING
04.2022 - Current
  • Collaborate with business stakeholders, gathered requirements, translated, and implemented those needs into scalable solutions.
  • Solid working knowledge of advanced APEX and SOQL using best practices.
  • Custom APEX Email Reporting and Handling classes.
  • Led investigations, troubleshooting, and solutioning full stack.
  • Often collaborating with multiple departments to resolve and triage bugs/hotfixes.
  • Solutioned and engineered Google Analytics using APEX, Aura Framework Both Lightning Component & Lightning Web Component, and SOQL to retrieve data from the database.
  • Strong working knowledge Visualforce Pages/Components, Aura Components, and Lightning Web Components.
  • Used efficient mapping and validation rules on three different objects to retrieve, update, and remove lookup relationships on objects.
  • Created fields for mapping lookup relationships.
  • Engineered JAVA (Apex framework) Bulk Triggers using SQL (SOQL framework) and custom objects on unrelated objects that are updated by MuleSoft using Bulk Data Load feature in Salesforce.
  • Used SOAP APIs to sync MuleSoft integrations to update custom objects based on JSON response from MuleSoft.
  • Often conducted administrative setup tasks such as managing users, security controls, data, managing and updating profiles, as well as designing custom objects, fields, picklists, and page layouts.
  • Provided technical support for integrations with Salesforce, in-house systems, and third-party applications.
  • Working experience with Apex (Java framework), Apex Test Classes, HTML/CSS, Visualforce, Flows, Lightning Web Components, SLDS Framework, SOQL (SQL Framework), SOSL (Salesforce Object Search Language), JSON requests and responses, REST/SOAP APIs, XML, jQuery, and JavaScript to implement various solutions.
  • Created, updated, and maintained Triggers, Flows using Process Builder & Flow Builder, Validations, sObjects, field creation and visibility, profile permissions, permission sets, and page layouts.
  • Leveraging Apex interfaces and annotations such as Queueable Apex, Batch Apex, Schedulable Apex, Test Annotation, Future Annotation, Triggers and Invocable Method Annotation to meet business requirements.
  • Created and customized various Visualforce Email templates.
  • Implemented UI Updates using Visualforce, HTML/CSS, Salesforce Lightning Design System (SLDS), Grid, Flexbox, Custom Labels, Static Resources and Bootstrap.
  • Implemented Git Flow branching strategy on Azure DevOps.

Education

Communication and Media -

WASHINGTON STATE University
Seattle, WA

Skills

  • Proactive self-starter
  • Expertise in technical translation
  • Experienced in writing SOQL queries, and advanced APEX using best Practices Building triggers & Batch Apex
  • Gearset
  • Middleware monitoring MuleSoft & Datadog
  • API integrations
  • Database management & Version control
  • Lightning components Aura & LWC
  • Advanced APEX and Best Practices Building triggers & Batch Apex

Certification

  • Certified Platform Developer, MM/DD/YY
  • Certified App Builder, MM/DD/YY

Trailhead Profile

https://www.salesforce.com/trailblazer/cptbrad

Timeline

Health Cloud & Service Cloud Salesforce Developer

archesys
11.2024 - Current

B2B Salesforce Developer (Full Stack)

COLUMBIA DISTRIBUTING
04.2022 - Current

Communication and Media -

WASHINGTON STATE University

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