Brandon Ramirez
San Pedro,CA
Summary
Reliable and accomplished Server with a demonstrated history of providing prompt and exceptional customer service in restaurant environments. Recognized for adaptability and proficiency in staff training, teamwork, and effectively addressing customer, waitstaff, and management concerns.
Overview
3
3
years of professional experience
Work History
SERVER
LUDACRIS CHICKEN AND BEER
07.2023 - 07.2024
- Provided attentive service during high-volume periods with numbers of 100-125 guests per shift without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained organization, cleanliness and sanitation of all work areas to prevent cross-contamination and a clean, professional, and welcoming environment.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
BARISTA
STARBUCKS
01.2023 - 07.2023
- Made 'customer connections', prepared and served drinks in a fast-paced high guest volume setting.
- Cashier, Barista, dishwasher, displayed ability to work alone, open, and close.
- Drink preparation, memorization, consistency and dedication to beverage accuracy to customers' requests.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
HOST
LA BOCCA FELICE
04.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts with clear and organized seating chart.
- Took reservations and to-go orders by phone and tablet, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Food Runner
Kalaveras Latin American Cuisine
02.2021 - 09.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted customers with carry-out service.
- Offered product samples, answered questions and helped customers find items.
Education
Associates Degree, Arts and Humanities Degree -
Los Angeles Harbor College
111 Figueroa Pl Wilmington, CA 9074412.2025
High School Diploma -
San Pedro High School
1001 W 15th St San Pedro, CA 9073106.2019
Skills
- Fluent in spoken English and Spanish
- Professional and reliable in fast-paced, high pressure environments
- Adaptable and Flexible
- Transactions and Cash Handling
- Workflow Coordination
- Tableside Service
- Time management abilities
- Excellent device handling experience with POS systems
Timeline
SERVER
LUDACRIS CHICKEN AND BEER
07.2023 - 07.2024
BARISTA
STARBUCKS
01.2023 - 07.2023
HOST
LA BOCCA FELICE
04.2022 - 12.2022
Food Runner
Kalaveras Latin American Cuisine
02.2021 - 09.2021
Associates Degree, Arts and Humanities Degree -
Los Angeles Harbor College
High School Diploma -
San Pedro High School
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