BRANDON RAMOS
Houston,Texas
Summary
Results-driven Financial risk specialist bringing proven skills in administering Financial risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Overview
9
9
years of professional experience
Work History
Risk Operations Manager
J.P. MORGAN CHASE
05.2012 - 10.2020
- Responsible for leading a team of 30 Executive Office Risk analyst through coaching, development, and guiding them through their day to day functions.
- These analysts are responsible for mitigating reputational and financial risk to the firm while escalating complaints that are received by the office of the CEO and resolving these complaints.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- These complaints are received via phone, e-mail, social media, senior executive management, and government agencies such as the OCC, CFPB, and BBB.
Retail Banker
Woodforest National Bank
05.2011 - 05.2012
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Reached out, generated appointments and built new relationships to grow business.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Assisted customers with banking needs and inquiries.
Education
Texas State University
San Marcos, TexasSkills
- Cash Handling and Management
- Marketing and Sales
- Staff Management
- Team Training
- Quality Assurance
- Process Improvement
- Customer Service
- Attention to Detail
- Staff Development
- Financial Management
- Performance Management
- Operations Management
Timeline
Risk Operations Manager
J.P. MORGAN CHASE
05.2012 - 10.2020
Retail Banker
Woodforest National Bank
05.2011 - 05.2012
Texas State University
Similar Profiles
Brendy KambaBrendy Kamba
ASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORSASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORS
JOSEPH ALDWIN GATCHALIANJOSEPH ALDWIN GATCHALIAN
Asst. Manager - Operations at J.P. Morgan Chase & Co. / Chase BankAsst. Manager - Operations at J.P. Morgan Chase & Co. / Chase Bank
Cindy Marie ElliottCindy Marie Elliott
New Account Screening at J.P. Morgan ChaseNew Account Screening at J.P. Morgan Chase
SANAA RAOSANAA RAO
Asset Specialist at J.P. Morgan Chase & CoAsset Specialist at J.P. Morgan Chase & Co
Aathika TamheenAathika Tamheen
Digital Communications Analyst at NRG EnergyDigital Communications Analyst at NRG Energy