Summary
Overview
Work History
Education
Skills
Assessments
Affiliations
Timeline
Generic

Brandon Reed

Tolleson,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Quality Control Inspector

Hello Fresh
Goodyear, AZ
02.2024 - Current
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Analyzed data from process control systems to identify trends in product quality.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Insurance Sales Agent

Allstate
Tempe, AZ
04.2022 - 12.2024
  • Work with trying to sale insurance within a dealership
  • Don't have my license yet but help with calls, talking with customers and doing the quotes
  • Generated leads through cold calling, networking, referrals, and other marketing initiatives.
  • Negotiated with underwriters to obtain competitive rates for customers.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Maintained accurate records of client information in CRM software system.
  • Resolved customer inquiries and complaints in a timely manner.
  • Followed up with clients regularly to ensure satisfaction with services provided.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Upsold products to policyholders and potential new clients.
  • Prepared and delivered detailed policy proposals and quotes to potential clients.

Amazon Delivery Driver

AVTS
Phoenix, AZ
12.2022 - 05.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Stock Associate

Pottery Barn Outlet
Goodyear, AZ
08.2019 - 04.2021
  • Assisted customers in locating products throughout the store.
  • Processed customer purchases at checkout counter using cash register or point-of-sale system.
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
  • Verified that all price tags were correct before stocking merchandise on display areas.
  • Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
  • Responded efficiently to complaints from customers about quality issues or other matters related to their shopping experience.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.

Warehouse Associate

Macy's
Goodyear, AZ
09.2019 - 07.2020
  • Performed daily cycle counts to ensure inventory accuracy.
  • Maintained accurate and up-to-date records of all inventory transactions.
  • Received, stored, picked, packed, labeled, and shipped products according to established guidelines.
  • Worked closely with team members on special projects as needed.

Shift Manager

McDonald's
Goodyear, AZ
05.2017 - 06.2020
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.

Team Member

Target
Goodyear, AZ
03.2014 - 04.2016
  • Taking product from the truck to stock the floors
  • Fill in as a cashier when needed
  • Work various departments within the store when necessary
  • Provide excellent customer service to our customers
  • Assist with training new hires
  • Flexible schedule and work additional hours when needed

Education

High School -

Desert Edge High School
01.2013

Community College -

Estrella Mountain Community College

Skills

  • Route driving
  • Inventory control
  • Customer service
  • Delivery driver experience
  • Inspection documentation
  • Audit Coordination
  • OSHA Compliance
  • Quality processes
  • Quality Control
  • Training and mentorship
  • Defect Identification
  • Reporting and analysis
  • Recordkeeping

Assessments

  • Management & leadership skills: Impact & influence, 03/22, Proficient
  • Warehouse safety, 07/23, Proficient
  • Retail customer service, 02/22, Proficient
  • Work style: Reliability, 02/22, Proficient
  • Delivery driver, 10/23, Proficient

Affiliations

  • Music, practicing instruments
  • Gym
  • Books, reading

Timeline

Quality Control Inspector

Hello Fresh
02.2024 - Current

Amazon Delivery Driver

AVTS
12.2022 - 05.2023

Insurance Sales Agent

Allstate
04.2022 - 12.2024

Warehouse Associate

Macy's
09.2019 - 07.2020

Stock Associate

Pottery Barn Outlet
08.2019 - 04.2021

Shift Manager

McDonald's
05.2017 - 06.2020

Team Member

Target
03.2014 - 04.2016

High School -

Desert Edge High School

Community College -

Estrella Mountain Community College

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Brandon Reed