Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Reif

Hiawatha

Summary

Dynamic professional with a proven track record at Mediacom Communications, excelling in problem resolution and networking. Adept at delivering exceptional customer service and ensuring business continuity through effective disaster recovery plans. Recognized for strong communication and organizational skills, consistently enhancing customer retention and satisfaction. Dependable and adaptable, thriving in both independent and team environments.

Overview

17
17
years of professional experience

Work History

Associate Tier 2

Xerox
08.2021 - Current
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.

Network Analyst

Mediacom Communications
06.2008 - 07.2021
  • Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
  • Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
  • Monitored fiber optic and Ethernet networks across the United States
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Washington High School
Cedar Rapids, IA
05-2005

Skills

  • Flexible and adaptable
  • Dependable and responsible
  • Problem resolution
  • Organization and time management
  • Communication
  • Self-Directed
  • Networking

Timeline

Associate Tier 2

Xerox
08.2021 - Current

Network Analyst

Mediacom Communications
06.2008 - 07.2021

High School Diploma -

Washington High School

Similar Profiles

CREATE PROFILE