Brandon Roberts
Ogden,UT
Overview
16
16
years of professional experience
Work History
Lead Account Specialist
Discover bank
- Customer service for opening new accounts in acquisitions for Discover bank
- Trained in use for working from home in banking
- Opened new accounts as well as servicing on open and active accounts for checking savings and money market accounts as well as cd's
- Great customer service including multiple mentions for outstanding relations to clients as well as de escalating
- Received awards through the company as well
- Worked in acquisitions for 2 years before being transferred to the fraud department for back office
- Handling paperwork for investigations into fraud for 3 months.
Quality Control Technician
Stone Meats inc.
04.2017 - 01.2021
- Conduct pre-operational Sanitation inspection: All machines, floors, drains, ceilings, warehouse, receiving dock
- If any machine, area etc
- Are not clean and sanitary a hold tag must be applied until it is restored to sanitary conditions
- Corrective actions must be documented
- Warehouse boxes, bags etc
- Need to be covered and or taped
- Must be fixed or a hold tag needs to be applied until someone can get the area or areas corrected
- Machines etc
- That are in the receiving area need to be clean and in sanitary condition, if not the same applies
- It will be cleaned and restored to a sanitary condition or a hold tag must be placed to not use
- A pre operational inspection needs to be done if a hold tag has been used, before it can be used in production
- Preventative measures and corrective actions need to be discussed and documented
- All findings need to be documented on the preoperational sanitation form
- (pre op consists of using a flashlight and looking at all the nooks and crannies of the production areas, including dock, warehouse, etc.) Calibrate thermometers (minimum once per week) Calibrate scales used in quality and production every day Account for knives, scissors, hooks etc
- Conduct pre-operational ATP swabbing for bacteria, document findings on the ATP swab checklist
- Conduct operational sanitation inspection ongoing while production is running and document on the Operational Sanitation form at least twice per day
- Inspect, release, and check-in, accountable items.Conduct meat storage temperature checks a minimum of twice per day and document on the Meat Storage Monitoring paperwork
- Perform QC checks as appropriate, line checks, labels, weight, fat content, appearance, batch, etc
- Check gas levels in bags on the modified air packs in production on the MAP line
- Conduct Foreign Material inspection
- Conduct daily operations GMP inspections, check for cleanliness, proper PPE etc
- Assist with Shelf life tests
- Gather lab sample twice weekly
- Assist with E-coli testing (put machines together, get samples ready for lab) File QC paperwork each morning after it is checked
- Help in production as needed
- Help with local driving runs as needed
- It is up to your managers discretion to allow you to be absent from the quality department for deliveries
- Follow standard procedures during a machine breakdown
- Any other tasks as needed
- Forklift operator, worked in loading docks
- HACCP certified
Customer Service and Salesman
Focus Services
01.2016 - 01.2017
- Tasks on the phone inbound sales and also helping customers with problems with their century link internet as well as directv and Verizon wireless technical problems
- Finding the solution myself or transfer to the correct department for final resolution as well as sales of directv and centurylink services.
Plant Puller
Perennial Favorites
03.2016 - 10.2016
- Worked for perennial favorites in Layton through YES staffing services
- Title was plant puller, duties included filling orders for customers by finding plants in the numbered and lettered rows and bringing them via heavy terrain vehicles to the watering and loading station, to be watered and loaded onto trucks
- Duties also included maintaining and fixing various greenhouse related items like water hoses and plastic coverings needing to be re laid on roofs as well as menial watering and check up on plants and flowers.
Kitchen Assistant
Emeritus Assisted Living
01.2012 - 12.2012
- Set tables and served the elderly people that lived there as well as food prep for breakfast and dinner
- Also duties included re-stocking food items as well as dishwashing duties.
Farmers Hand
01.2005 - 01.2012
- Worked on the family farm growing and selling organic produce at the local farmers markets with my grandfather until his passing and then with my uncle and aunt in Uintah city below Ogden UT
- Weeding using a tractor to make rows, watering crops and keeping pests away were just a few of the tasks I performed
- We also had a canning service as well for the cherries and apricot trees
- Continued on and off until the end of 2012.
Education
Highland high school
06.2002
Skills
- Typing (50 wpm)
- Web browsers
- Word Perfect
- Microsoft Word
- Microsoft Windows
- Skype
- Excel
- Powerpoint
- Work at home over the phone programs (Teams and Zoom)
Hobbies and Interests
- Construction
- Reading
- Spending time with family
- Outdoor activities (camping, swimming, hiking)
- Coaching and refereeing children's sports
Timeline
Quality Control Technician
Stone Meats inc.
04.2017 - 01.2021
Plant Puller
Perennial Favorites
03.2016 - 10.2016
Customer Service and Salesman
Focus Services
01.2016 - 01.2017
Kitchen Assistant
Emeritus Assisted Living
01.2012 - 12.2012
Farmers Hand
01.2005 - 01.2012
Highland high school
Lead Account Specialist
Discover bank