Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBERTA C. BOSTICK

Fresh Meadows

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Known for a positive attitude, adaptability, and effective communication, fostering trust and loyalty among clients and colleagues.

Overview

20
20
years of professional experience

Work History

Sales Specialist

Easy Finance
07.2023 - Current
  • Guides clients in debt relief, enhancing financial stability and client satisfaction
  • Facilitates debt settlement, achieving measurable client financial improvements
  • Collaboratively resolves financial hardship, ensuring client trust and loyalty

Remote Call Center Agent

AnswerNet
07.2024 - 01.2025
  • Handled inbound calls, provide client information, and relay messages efficiently

Customer Service Representative (Temporary Position)

MMC Group LP - Conduent (EZPass)
06.2022 - 07.2023
  • Handled EZPass payments and account updates, enhancing customer satisfaction
  • Resolved toll violations, improving account accuracy, and reducing errors
  • Collaborated with Conduent team, ensuring efficient call center operations

Inside Sales Center (ISC) Agent

Garden State Custom Windows (Renewal By Anderson)
11.2022 - 02.2023
  • Scheduled consultations, updated accounts, improved client engagement, enhanced data accuracy

Post Closer

Absolute Home Mortgage Corp.
03.2021 - 09.2022
  • Managed post-closing for FHA, VA, USDA loans, ensuring document accuracy and compliance
  • Conducted thorough reviews of loan documents, enhancing accuracy and reducing errors
  • Handled MERS registrations and document transfers, streamlining processes

Jr. Mortgage Processor

Canyon Mortgage
11.2020 - 03.2021
  • Conducted borrower credit checks, verified employment history, ensured smooth loan processing
  • Maintained open communication, enhanced borrower satisfaction during the mortgage process
  • Collected necessary documents, facilitated timely loan closures, ensured compliance
  • Resolved document discrepancies, improved processing efficiency, reduced delays
  • Utilized analytical skills, ensured accuracy in documentation, supported successful loan approvals

Member Solutions Representative

Municipal Credit Union
02.2019 - 01.2021
  • Answered a high volume of calls from members inquiring about their account, ensuring accurate information and timely resolutions
  • Submitted requests for transfers, reversals, refunds of their funds, as well as submitted member claims

Call Center Representative

Tunstall Americas
08.2017 - 07.2018
  • Scheduled clinic appointments for HHC Hospitals, enhancing patient service efficiency
  • Processed prescription refill requests, improving patient satisfaction and work flow
  • Coordinated with medical staff to ensure timely appointment scheduling and prescription processing

Security Guard

Metro One Loss Prevention Services
07.2016 - 02.2017
  • Monitored store entrances/exits, verified customer receipts, ensured security compliance

Call Center Representative/Prepaid Operator

Dial 7 Car & Limousine Service
07.2015 - 03.2016
  • Made daily reservations, updated bookings, processed payments, enhancing customer satisfaction

Telephone Representative

Opinion Access Corp.
09.2014 - 06.2015
  • Conducted phone surveys, enhancing data accuracy and reliability
  • Regularly updated contact info, boosting database efficiency
  • Engaged respondents effectively, ensuring survey completion

Customer Service /Quality Control Coordinator

Window-Fix Inc.
07.2009 - 06.2013
  • Answered high volume of calls daily, ensuring customer satisfaction and efficient service
  • Scheduled and coordinated over 50 appointments weekly for estimates and installations
  • Managed daily dispatch of trucks, optimizing routes to improve delivery times
  • Processed estimates and payments, ensuring accuracy and timeliness
  • Conducted exit interviews, gathering feedback to enhance service quality and client retention

Telephone Representative

Universal Survey Center
01.2005 - 10.2012
  • Conducted marketing surveys over the phone
  • Updated contact information on company software

Education

Associate In Applied Science (A.A.S.) - Office Operations & Administration

City University Of New York, Borough Of Manhattan Community College
05-2005

Skills

  • Customer Service
  • Call Center
  • Sales
  • Payment Processing
  • Mortgage Processing
  • Credit Checks
  • Appointment Scheduling
  • Relationship Building
  • Client Relations
  • Upselling and Cross Selling
  • Microsoft Office
  • Quickbooks
  • ABS/Necho Software
  • Applied Systems Software
  • Legal Key
  • Agency Pro
  • Debt Pay Pro
  • Machine Transcription
  • Proofreading
  • Typing 50 wpm

Timeline

Remote Call Center Agent

AnswerNet
07.2024 - 01.2025

Sales Specialist

Easy Finance
07.2023 - Current

Inside Sales Center (ISC) Agent

Garden State Custom Windows (Renewal By Anderson)
11.2022 - 02.2023

Customer Service Representative (Temporary Position)

MMC Group LP - Conduent (EZPass)
06.2022 - 07.2023

Post Closer

Absolute Home Mortgage Corp.
03.2021 - 09.2022

Jr. Mortgage Processor

Canyon Mortgage
11.2020 - 03.2021

Member Solutions Representative

Municipal Credit Union
02.2019 - 01.2021

Call Center Representative

Tunstall Americas
08.2017 - 07.2018

Security Guard

Metro One Loss Prevention Services
07.2016 - 02.2017

Call Center Representative/Prepaid Operator

Dial 7 Car & Limousine Service
07.2015 - 03.2016

Telephone Representative

Opinion Access Corp.
09.2014 - 06.2015

Customer Service /Quality Control Coordinator

Window-Fix Inc.
07.2009 - 06.2013

Telephone Representative

Universal Survey Center
01.2005 - 10.2012

Associate In Applied Science (A.A.S.) - Office Operations & Administration

City University Of New York, Borough Of Manhattan Community College

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ROBERTA C. BOSTICK