Frank Heim
Lowes Home Improvment
Maple Shade Township,NJ
13
years of professional experience
Dynamic Sales Specialist with proven success at Lowes Home Improvement, excelling in relationship building and upselling strategies. Consistently exceeded sales targets through effective pipeline management and consultative selling. Leveraged product knowledge to enhance customer satisfaction, driving repeat business and fostering long-term client relationships. Recognized for optimizing sales processes and delivering impactful presentations.
Work History
Sales Specialist
7 Years 6 Months- Assisted customers with product selection, pricing, and project recommendations across home improvement departments.
- Processed sales transactions accurately using POS systems and supported smooth checkout experiences.
- Explained product features, warranties, and available services to help customers make informed purchases.
- Coordinated special orders, delivery options, and installation-related requests with store teams.
- Maintained organized merchandise displays and restocked shelves to improve product visibility.
- Resolved customer concerns promptly while supporting positive service and sales outcomes.
- Leveraged product knowledge to identify cross-sell opportunities and support add-on sales.
- Supported inventory accuracy by locating items, checking stock levels, and communicating availability.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Increased sales revenue by developing and implementing strategic sales plans.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
Sales Associate,shrink and Safety Manager
5 Years 2 Months- Assisted customers with product selection, answering questions and recommending solutions across home merchandise.
- Processed sales transactions accurately using point-of-sale systems and handled cash, cards, and returns.
- Maintained organized sales floor displays, ensuring shelves stayed stocked, clean, and customer-ready.
- Replenished inventory from stockroom, rotating merchandise and supporting timely product availability.
- Supported promotional execution by setting merchandise according to planograms and seasonal merchandising directives.
- Collaborated with team members to prioritize daily tasks and maintain efficient store operations.
- Resolved customer concerns professionally, escalating issues when needed to support satisfaction and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Directed OSHA compliance programs across retail and distribution operations, reducing workplace hazards and corrective actions.
- Led incident investigations, identified root causes, and implemented preventive measures to strengthen safety performance.
- Partnered with operations leadership to improve ergonomic practices, equipment safety, and material-handling procedures.
- Monitored safety metrics, tracked trends, and refined programs to support continuous compliance improvement.
- Coordinated emergency preparedness plans, evacuation drills, and corrective action closure across facilities.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
Education
High School Diploma
MBA - Small Business
Skills
Relationship building
Client relations
Customer service and care
Upselling and cross selling
Team collaboration
Sales expertise
Sales presentations
Pipeline management
Sales training
Sales process optimization
Performance tracking
Relationship selling
Inventory maintenance
Objection handling
Inquiry handling
Closing techniques
Influencing skills
Sales strategy development
Staff education and training
Prospecting skills
Consultative selling
Complaint resolution
Sales forecasting
Inventory coordination
Competitor analysis
Sales software proficiency
Product recommendation
Sales enablement
Deal structuring
Distributor product training
Product and service knowledge
Interpersonal communication skills
Customer service
Sales closing
Customer relationship building
Customer relations
Complex Problem-solving
Customer needs assessment
Sales consultation
Customer retention
Sales development
Product merchandising
Lead generation
Competitor research
Process improvement
Client service
Negotiation tactics
Systems and software expertise
Performance improvement
Product and service sales
Lead prospecting
Customer success management
Personnel training
Contract negotiations
Product promotions
Staff training
Promotional planning
Closing talents
Time management
Customer experience enhancement
Client engagement
Event participation
Relationship management
Market trends
Exceeds sales goals
Timeline
Sales Specialist
Lowes Home Improvment
11.2018 - 05.2026Read More
Sales Associate,shrink and Safety Manager
Bed,bath and Beyond
08.2013 - 10.2018Read More
Moorestown High School
High School Diploma
Read More
Rowan University
MBA from Small Business
Read More