Stephen Washicko
Sandy
Summary
Results-driven professional with a strong background in client relationship management and product development. Grew customer sales significantly through strategic initiatives. Focused on cross-functional collaboration and achieving sales targets, utilizing analytical thinking and negotiation skills to expand market share and improve operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Specialist
Lowe's Home Improvement
Wood Village
10.2025 - Current
- Welcomed customers and addressed inquiries to deliver exceptional service at Lowe's.
- Presented Lowe's contractor service options to help customers achieve home improvement goals.
- Assisted customers in locating merchandise while ensuring shelves remained well stocked.
- Trained across multiple store departments to improve overall service quality.
Unarmed Security Professional
WinCo Foods
Portland
07.2025 - 09.2025
- Utilized security technology and conducted patrols to deter theft and enhance customer safety.
- Contacted suspects and adhered to company policies and law enforcement procedures to minimize theft and ensure associate safety.
- Documented theft incidents and prepared case files for presentation to suspects or law enforcement to fulfill legal obligations.
- Monitored compliance of other security officers with company and state requirements.
Senior Ambassador
CLEAR
Portland
09.2024 - 05.2025
- Drove membership enrollments by engaging travelers and educating them on CLEAR benefits, while supporting team members in achieving enrollment goals.
- Balanced high volume with quality customer and member experiences, ensuring satisfaction and retention.
- Maintain a customer satisfaction response level of at least 90%.
- Resolved traveler and member concerns or inquiries in a timely manner, escalating needs when necessary.
- Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times.
- Supported managers in training and developing new and existing team members, serving as subject-matter expert for on-the-job training.
- Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.
Assistant Front End Manager
Safeway
Sandy
03.2024 - 09.2024
- Supervised and trained 25 retail associates, fostering adherence to company policies and enhancing team performance.
- Coordinated schedules to ensure optimal coverage during peak periods and special events, improving overall service quality.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
Local Credit Representative
Citi / Blend 360
Remote
09.2023 - 02.2024
- Trained associates on sales techniques and directly interacted with customers to improve KPIs at key stores.
- Developed programs with store management to enhance associate engagement with Home Depot Credit products, adjusting initiatives based on daily performance reports.
- Focused on enhancing associate behavior in offering Citi products to every customer interaction, increasing product visibility and sales opportunities.
- Monitored daily and weekly store performance to deliver real-time feedback during site visits, driving accountability and performance improvement.
Regional Credit Manager
FNBO - First National Bank of Omaha
Remote
04.2022 - 10.2022
- Conducted visits to Ford, Lincoln, and Stellantis dealers across Oregon, Washington, Idaho, Montana, Wyoming, and North Dakota to educate employees on company branded credit cards and enhance their use in parts, service opportunities, and vehicle sales.
- Performed physical visits for one-on-one product education to assist employees in maintaining compliance with training standards.
- Managed regional credit operations and compliance for diverse client portfolios.
- Developed credit policies and procedures aligning with organizational standards.
- Analyzed credit applications to assess risk and approve lending decisions.
Market Sales Associate
ALLSTATE INSURANCE
Remote
09.2021 - 04.2022
- Provided consultative advice and product comparisons to ensure clients had adequate coverage while successfully upselling additional products.
- Maintained prospect list and conducted regular follow-ups to secure new and repeat business, leveraging CRM system to automate workflows for time efficiency.
- Assisted clients in selecting insurance policies that fit their needs.
- Conducted policy reviews to ensure client coverage met current requirements.
- Provided exceptional customer service through effective communication and problem-solving.
National Account Manager
WARN INDUSTRIES
Clackamas
03.2013 - 11.2020
- Increased customer sales at Warn from $8.2M to $13.4M by implementing targeted sales initiatives.
- Drove business growth through the development of sales strategies including market positioning and the creation of national sales promotions for both the US and Canada.
- Extensive experience leading on-boarding of new accounts including establishing multiple tier-one supplier relationships.
- Oversaw a complete winch line transition for all customers including Tier-One customers.
- Designed product supply strategy for seamless integration with production lines, enhancing operational efficiency.
- Successfully defended brand position with multiple customers against competitors.
- Coordinated with internal and external teams to ensure timely project delivery for winch, mount, and plow systems for ATVs and ROVs.
- Generated monthly, quarterly, and annual forecasts to support company performance objectives and drive production planning.
- Developed product training programs for customer field staff to provide knowledge of competitive advantages of OEM-specific products against generic aftermarket products. This included highlighting specific differentiating features to justify market price positioning as well as key features to be used with consumers.
Sales and Marketing Specialist
AMERICAN SUZUKI MOTOR CORPORATION
01.2011 - 02.2013
- Collaborated with Accessory Sales Director to create and implement sales promotions, managing promotional announcements and providing field staff with critical information to enhance promotion effectiveness.
- Compiled and distributed monthly sales performance reports to senior management, tracking profitability and promotion progress for Automotive, Marine and Motorcycle divisions.
- Developed marketing brand standards for internal & external accessory group communications, ensuring consistent publication appearance across Automotive, Marine & Motorcycle divisions.
- Collaborated with multiple design studios to revise department specific collateral for Automotive, Marine and Motorcycle divisions with a focus on clear product display, accuracy and a revised, fresh appearance to drive dealer and retail success.
- Verified accuracy and timeliness of submitted information for print and multimedia publications.
Product Development Specialist
American Suzuki Motor Corporation
Brea
09.2006 - 03.2011
- Researched new market trends & production technologies to guide new product development and the revision of existing products with the goal of boosting sales and market penetration.
- Managed multiple projects with vendors from concept to sale, overseeing all stages of the product lifecycle.
- Executed sales promotions with Accessory Sales Director, managing announcements and providing field staff with information to optimize outcomes.
- Distributed monthly sales performance reports to senior management to track profitability and promotion progress across Automotive, Marine, and Motorcycle divisions.
- Supported marketing team with information about existing, new and upcoming products.
- Provided customer service & dealer support with technical product information for the catalog of products.
Education
Bachelor of Science - Business Administration & Marketing Management
California Polytechnic University at Pomona
Pomona, CA06.2005
Skills
- Mobile devices
- Market research
- Client management
- Automotive dealership
- Automotive sales management
- Networking
- Upselling
- Product development
- Public relations
- Engine parts
- Manager experience
- Computer operation
- Conflict management
- Auto estimating
- Product presentation
- E-commerce
- Sales presentation
- AI
- Accounting and finance experience
- Team building
- Teamwork
- Territory management
- Fair Credit Reporting Act (FCRA)
- New vehicle sales
- Financial principles
- Sales assistance
- Data visualization
- Financial modeling
- Negotiation
- Market share expansion
- Deal-based sales targets
- Go-to-market strategy
- Objection handling (sales technique)
- Electrical experience
- Prospecting
- Gap analysis techniques
- Staffing management
- B2B sales
- CRM system proficiency
- Managerial strategic planning
- Sales management
- Global Product Development
- Market research expertise
- Content creation expertise
- Product Planning
- Vendor Management
- Continuous improvement
- Relationship management
- Financial acumen
- Project management
- Appointment scheduling
- Customer segmentation
- B2B
- Stakeholder relationship building
- Data analysis skills
- Outside sales
- Revenue Metrics (lead generation initiatives)
- Inside sales
- Analytics
- Proposal writing
- Recreational vehicle (RV) sales
- Used vehicle sales
- Analytical thinking
- Production planning
- Interpersonal skills
- Field sales
- Improving operational efficiency
- Team management
- Financial services
- Cross-functional collaboration
- Sales management systems
- Retail sales
- Account development
- AI applications
- Phone etiquette
- Staff training
- Cross-functional communication
- Customer relationship management
- Outbound sales
- Presentation software
- Task prioritization
- Tech sales experience
- Financial model construction
- Relationship building
- Market
- Statistics
- Microsoft Outlook
- Vehicle maintenance
- Sales strategy
- Sales operations
- Databases
- Global sales
- Leadership
- Customer retention
- Sales development management
- M&A management
- Key Performance Indicators
- Automotive sales
- Valuation
- Alignment
- Leadership
- Microsoft Access
- Account development
- Automotive parts management
- Salesforce
- Microsoft Word
- Business development
- Sales growth
- Office administration
- Industrial manufacturing sales experience
- Supervising experience
- Problem-solving
- Attention to detail
- Automotive Technology
- Client development
- Achieving sales targets
- Service writing
- Project management support
- Packaging
Certification
- Motorcycle License, 07/01/00, Present, CA
- Driver's License, 03/01/13, 07/31/29
- Guard Card
- Non-CDL Class C
Timeline
Sales Specialist
Lowe's Home Improvement
10.2025 - Current
Unarmed Security Professional
WinCo Foods
07.2025 - 09.2025
Senior Ambassador
CLEAR
09.2024 - 05.2025
Assistant Front End Manager
Safeway
03.2024 - 09.2024
Local Credit Representative
Citi / Blend 360
09.2023 - 02.2024
Regional Credit Manager
FNBO - First National Bank of Omaha
04.2022 - 10.2022
Market Sales Associate
ALLSTATE INSURANCE
09.2021 - 04.2022
National Account Manager
WARN INDUSTRIES
03.2013 - 11.2020
Sales and Marketing Specialist
AMERICAN SUZUKI MOTOR CORPORATION
01.2011 - 02.2013
Product Development Specialist
American Suzuki Motor Corporation
09.2006 - 03.2011
Bachelor of Science - Business Administration & Marketing Management
California Polytechnic University at Pomona