Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Maria Olu-Wehuje

Cibolo,TX

Summary

I seek to obtain a full-time position in an environment that will allow me to display my willingness to help customers, give me the chance to think outside the box and expand the customer service and organizational skills that I have been utilizing. Professional [Job Title] with [Number] years of experience in devising successful media strategies and orchestrating special events. Meticulous in managing and carrying out special events by arranging for media presence, composing written documents, booking photographers, reserving event venues and preparing eye-catching graphics. Highly adept in authoring speeches, press releases and marketing materials. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Engagement Specialist

Carenet Health
11.2023 - Current
  • Helping members schedule appointments for their overall health.
  • Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.

Sales Support Advisor (Coordinator 2)

Charter Communications
06.2019 - 04.2023
  • Rescheduling orders using CSG
  • Using Salesforce for helping out national customers
  • Making sure national customers have internet, phone, and cable services.
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.

IOS/MacOS Tier 1 Technical Support Advisor

Apple, Inc
05.2016 - 06.2019
  • Guide and encourage customers who are having technical issues with their device(s)
  • Reshaped my way of thinking to establish the best solution for every customer engagement.
  • Enhanced customer satisfaction by providing timely and effective Tier 1 technical support.
  • Resolved technical issues for customers through phone, email, and chat support channels.

Administrative Assistant

Edson Martinez-Ruiz, DDS.
01.2016 - 04.2016
  • Managed and updated files for current and new patients
  • Set up daily agendas for patients who were coming into the facility for checkups
  • Gained dental, clinical and administrative terminology to maintain rapport with staff.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Apple Online Sales Associate

Volt Inc.
07.2015 - 12.2015
  • Assist customers with purchasing the right Apple device(s) for themselves or others
  • Building rapport with customers for additional purchases via phone and email.
  • Boosted online sales by implementing effective product descriptions and visually appealing listings.
  • Enhanced customer satisfaction through prompt communication and resolution of inquiries or issues.

Mobile Consultant

Best Buy
07.2013 - 12.2014
  • Guiding others on how to activate, setup or troubleshoot mobile device(s)
  • Improved my skills to match the pace of my customer to meet every guests expectations.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Streamlined the sales process for better efficiency, resulting in higher revenue.
  • Built strong relationships with clients through personalized consultations and followups.

Education

Associate of Applied Science - Computer Information Technology

Austin Community College District
Austin, TX
03.2024

Certificate - Computer Information Systems

Austin Community College
Austin, TX
05.2016

High school or equivalent -

Mcneil High School
Austin, TX
05.2009

High school or equivalent -

Bruton High School
Williamsburg, VA
05.2007

Skills

  • Adobe photoshop (Less than 1 year)
  • C (1 year)
  • Sales Support (5 years)
  • IOS (10 years)
  • Microsoft Windows (5 years)
  • Mac OS (8 years)
  • Technical Support (6 years)
  • Salesforce (4 years)
  • Android (5 years)
  • Network Support (1 year)
  • IT (3 years)
  • SQL (1 year)
  • Mobile applications (2 years)
  • Help desk (3 years)
  • Computer hardware (2 years)
  • Microsoft Access (1 year)
  • Mobile Devices (8 years)
  • Operating Systems
  • Healthcare management (Less than 1 year)
  • MySQL (3 years)
  • Citrix (2 years)
  • Zendesk (1 year)
  • Technical support
  • IT support
  • Sales
  • Customer service
  • Analysis skills
  • Windows
  • Software troubleshooting
  • Desktop support
  • Live chat
  • Data analysis skills
  • Mobile devices
  • Problem-Solving
  • Brand Awareness
  • Decision-Making
  • Problem-solving aptitude

Personal Information

  • Title: Data Analyst
  • Work Permit: Authorized to work in the US for any employer

Timeline

Engagement Specialist

Carenet Health
11.2023 - Current

Sales Support Advisor (Coordinator 2)

Charter Communications
06.2019 - 04.2023

IOS/MacOS Tier 1 Technical Support Advisor

Apple, Inc
05.2016 - 06.2019

Administrative Assistant

Edson Martinez-Ruiz, DDS.
01.2016 - 04.2016

Apple Online Sales Associate

Volt Inc.
07.2015 - 12.2015

Mobile Consultant

Best Buy
07.2013 - 12.2014

Associate of Applied Science - Computer Information Technology

Austin Community College District

Certificate - Computer Information Systems

Austin Community College

High school or equivalent -

Mcneil High School

High school or equivalent -

Bruton High School
Maria Olu-Wehuje