Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tationna Johnson

Fort Worth

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning Real estate field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Sales Specialist

Spectrum
08.2023 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Developed custom proposals for high-value prospects, successfully closing major deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built diverse and consistent sales portfolio.

Team Leader

Braums Ice Cream
04.2021 - 04.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.

Education

High School Diploma -

Western Hills High School
Fort Worth, TX
06.2023

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Cash Handling
  • Sales Training
  • Relationship selling
  • Sales process optimization
  • Performance Tracking
  • Technical Support
  • Social media selling
  • Customer Relationship Building
  • Complex Problem-Solving
  • Sales Development
  • Strategic Planning
  • Customer Service
  • Sales closing
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Processing payments
  • Negotiation Tactics

Timeline

Sales Specialist

Spectrum
08.2023 - Current

Team Leader

Braums Ice Cream
04.2021 - 04.2023

High School Diploma -

Western Hills High School
Tationna Johnson